Release notes
Pre-chat form
New feature
Pre-chat form helps you set up what info from customers you want to collect before chat starts.
Go to Chabox → In “Blocks”, click Edit in “Live chat”. You can require info (name, email, phone) from customers to start chat or allow customers chat as anonymous.
First auto-reply message
New feature
You can set up auto-reply message when you're offline and online. Customers will get this message while waiting for your reply.
Go to Settings -> Chat availability -> Set up First auto-reply.
Deeplink
New feature
Deeplink allows you to create a special URL. When this URL is clicked, it automatically opens the Chatty chatbox on your Shopify store page.
You can add this link to a button or a hyperlink text that you want to use as a trigger. Learn more.
Conversation history
New feature
Now you can send conversation history (the entire chat) to customer when the conversation is marked as solved. Go to Settings → Turn on Conversation history → Conversation history email will be sent to customer's email. Add more emails if you want to receive conversation history.
Export FAQs
New feature
You can export all questions and answers in your FAQs hub in .CVS file.
Go to FAQs → Click Export.
FAQs block
New feature
Now you can add FAQs to any page on your site.
Go to FAQs → Click FAQs block → Add and edit your FAQs block in theme editors. Learn more.
Insert link
New feature
You can easily add link into text in chat by click icon Format text. Learn more.
Online status
New feature
In conversation, you can check customer's online status next to their name. Learn more.
Contact button
New feature
You can add contact button anywhere on your site to provide instant support and improve customer satisfaction. Learn more.
Quick replies
New feature
Quick replies help users set up messages which are common for merchants to answer customers.
Go to Settings → Click Manage quick replies → Turn on and create your quick replies.
In chat, type / for quick access to list of quick replies. Learn more
Upload images and files
New feature
You can upload images and files to send your customers in conversations.
You can send unlimited images and files, maximum 10 files per time. Supported image types are: JPG, JPEG, PNG, GIF. File size must be less than 20MB.
Insert discount
New feature
In conversation, you can send customers discount which is available on your store. Your customers can apply discount easily by just clicking Shop now in conversation. Learn more.
Block user
New feature
Now you can block user to not receive any messages from them anymore.
In conversation details, click Block user and confirm. Learn more.
Sound notification
New feature
By turning sound notification, both you and your customer will get notifications with sound for new messages.
In Notifications, turn on Play sound notifications. Learn more.
Chatty mobile app
New feature
Chatty mobile app is now available. You can answer customer questions on your devices anywhere anytime.
In dashboard, click Install mobile app in setup guide and follow instructions to download app. Learn more.
Unread conversations
New feature
Now you can filter unread conversations in your inbox for faster and more efficient customer support.
Assistant: Subscribe newsletter
New feature
Subscribe newsletter - New assistant for your live chat is available now.
This helps capture your customer’s emails & increase conversion rate by hot deals, exclusive updates and rewards.
Go to Assistant → In Subscribe newsletter, click Manage → Edit your chat flow.
Learn more about Assistant.
Customer details
Improvement
In conversation details, now you can check customer information (phone, name, address, etc.), their order details and notes.
This requires permission update to our app. Learn more.
Translate FAQs
New feature
Now you can translate all questions and answers in Translation. Auto translate is also available. Learn more.
Customer behavior
New feature
In a conversation with a customer, you can check their behaviour like add to cart or place an order. Learn more.
New presets for chatbox
Improvement
More presets are available in chatbox settings.
You can preview preset in the dark and light mode. Or custom your own style.
Name and avatar of chatbot
New feature
Now you can set up name and avatar of chatbot in live chat.
Go to Settings and set up your information. Learn more.
Web push notifications
New feature
You can get web push notifications whenever there're new messages from customers.
Go to Notifications → Turn on Web notifications. Learn more.
Chat analytics
New feature
Now you can check if your chat is working well with our chat analytics. Analytics that are provided in Dashboard:
Total conversations
Total new conversations
Average first response time
Assistant: Welcome visitors
Changed
Assistant helps you offer quick support to customers with targeted scenarios.
Now you can set up welcome visitors flow in Assistant.
Order tracking
Improvement
Customers can track orders in chatbox by order number and tracking number. Learn more.
Notifications for new messages
New feature
Setting email notifications for messages helps you take care of all conversations. No missing messages.
Learn more about Notifications.
Wechat update
New feature
WeChat temporarily unavailable in contact method.
Due to recent updates by WeChat, direct link to personal accounts is no longer supported. Users must now login in using a QR code.
In contact method, WeChat is now unavailable. WeChat will be back when the update is completed.
Auto-translation
Improvement
More languages are supported in Chatty.
Go to Translation → Select to edit your language → Click Auto-translate.
Learn more about Translation.
Translation for navigation
New feature
If you use widget style with navigation, you can translate content in navigation now.
Go to Translation → Select Show navigation or No navigation → Translate into your language.
More supported languages
Improvement
More languages are supported to auto-translate in app: German, Dutch, Italian, Turkish
New widget style
New feature
You have options to show or hide navigation on FAQs widget. Learn more about navigation.
You can customized how much widget will take much on phone screen. Learn more about ratio on mobile.
New FAQs category interface
New feature
FAQs category is now shown in separate tabs which helps users easily scan and find relevant topics.
FAQs widget preview on mobile is available in app now.
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