AI replies

How AI replies are measured and manage your monthly AI reply limits

Who can use this feature?

• This feature is available for all users

What are AI replies?

AI replies are responses generated by Chatty AI assistant when it answers customer questions automatically.

Each time AI sends a message to a customer, it counts as one AI reply toward your monthly quota.

Why AI replies matter

• Cost management: Understanding your AI usage helps you choose the right plan and avoid unexpected charges.

• Usage planning: Track patterns to predict busy periods and adjust your plan accordingly.

• Performance insights: Monitor how actively your AI is helping customers and driving conversations.

• Budget control: Set spending limits to keep AI costs predictable and manageable.

How we calculate AI replies

One AI message = One AI reply

Each message sent by your AI assistant counts as one reply, including:

• Direct answers to customer questions

• Product recommendations

• Follow-up clarifications

What doesn't count as AI replies:

• First message when AI says hi to customers

• System messages (like "Agent joined the conversation")

• Automated messages (set up in Automation)

• FAQ suggestions shown in chat widget

• Answers to unresolved questions (answers without knowledge)

Plan limits

Each Chatty plan includes a different monthly AI reply quota

	Free	Basic ($19.99)	Pro ($49.99)	Plus ($199)
AI chatbot replies	100	1,000	5,000	10,000
Additional replies	✖️	$0.04/reply	$0.038/reply	$0.025/reply

How to check AI replies left this month

1. Go to Subscription

2. In Subscription details, check AI reply usage

3. View your current usage: "Total usage: 9 used"

• Usage resets on your billing cycle date, not calendar month

• You will get email notifications when you reach 80% and 100% of your limit

How to set AI usage limit

Setting an AI usage limit helps control spending on additional AI replies.

1. Go to Subscription

2. Click Set usage limit

3. Turn on Enable additional charges

4. Enter your budget limit

What happens when limit is reached

• AI stops responding to new conversations until next billing cycle

• Human agents can still handle existing conversations

• All other features continue working normally

• Limit resets automatically each billing cycle

Pro tip: Set your limit 15-20% above expected usage to handle busy periods without interrupting customer service.