AI replies
How AI replies are measured and manage your monthly AI reply limits
What are AI replies?
AI replies are responses generated by Chatty AI assistant when it answers customer questions automatically.
Each time AI sends a message to a customer, it counts as one AI reply toward your monthly quota.
Why AI replies matter
Cost management: Understanding your AI usage helps you choose the right plan and avoid unexpected charges.
Usage planning: Track patterns to predict busy periods and adjust your plan accordingly.
Performance insights: Monitor how actively your AI is helping customers and driving conversations.
Budget control: Set spending limits to keep AI costs predictable and manageable.
How we calculate AI replies
One AI message = One AI reply
Each message sent by your AI assistant counts as one reply, including:
Direct answers to customer questions
Product recommendations
Follow-up clarifications
What doesn't count as AI replies:
First message when AI says hi to customers
System messages (like "Agent joined the conversation")
Automated messages (set up in Automation)
FAQ suggestions shown in chat widget
Answers to unresolved questions (answers without knowledge)
Plan limits
Each Chatty plan includes a different monthly AI reply quota
AI chatbot replies
100
1,000
5,000
10,000
Additional replies
✖️
$0.04/reply
$0.038/reply
$0.025/reply
How to check AI replies left this month
Go to Subscription
In Subscription details, check AI reply usage
View your current usage: "Total usage: 9 used"
How to set AI usage limit
Setting an AI usage limit helps control spending on additional AI replies.
Go to Subscription
Click Set usage limit
Turn on Enable additional charges
Enter your budget limit
What happens when limit is reached
AI stops responding to new conversations until next billing cycle
Human agents can still handle existing conversations
All other features continue working normally
Limit resets automatically each billing cycle
Pro tip: Set your limit 15-20% above expected usage to handle busy periods without interrupting customer service.
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