Add category

How to add or remove categories of questions

Who can use this feature?

• This feature is avaible for all users.

What is category?

Category helps grouping questions in the same topic.

In default, we have 2 categories (with questions) which are popular for Shopify users:

1. Order & Shipping

2. Exchange & Return

You can edit, add more questions and delete categories.

Set up category

1. Go to app, click FAQs -> Click Add category

   
2. Fill in all the information

   • Category name: Title of Category displayed in the FAQ page

   • Position: Position of the Category in the FAQ page from top to bottom.

   • Icon: Select a relevant icon that helps users understand your content. We also support some other icons. Click View more to connect with us and check out other options.

   • Feature category: This helps you to list the category in the chatbox.

   
3. Click Save

   
4. Your new category is added. Turn on Published to show category and its questions in Chatbox & FAQs page

   
5. To edit category, hover on that category and click . Click to delete category.

   
6. Featured category: By clicking featured, this category will be shown first in the chatbox.

If you enable featured for 2 categories, the one with higher position will be placed first.