Add category
How to add or remove categories of questions
Last updated
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How to add or remove categories of questions
Last updated
Was this helpful?
Who can use this feature?
This feature is avaible for all users.
Category helps grouping questions in the same topic.
In default, we have 2 categories (with questions) which are popular for Shopify users:
Order & Shipping
Exchange & Return
You can edit, add more questions and delete categories.
Category name: Title of Category displayed in the FAQ page
Icon: Select a relevant icon that helps users understand your content. We also support some other icons. Click View more to connect with us and check out other options.
Position: Position of the Category in the FAQ page from top to bottom
Status: Keep the category ublished or draft
Feature category: This helps you to list the category in the first page chatbox.
If you enable featured for 2 categories, the one with higher position will be placed first.
Change position of category by dragging it to new position
Star or unstar category to make it featured
To edit category, hover on that category and click
To delete category, hover on that category and click
