Intro to Chatty

Tool designed for e-commerce store owners who want to connect with their customers in real time

Who can use Chatty?

• Chatty is available on Shopify App Store for all Shopify store plans

Chatty helps you talk to visitors directly on your website, answer their questions, and guide them through their shopping experience.

Setting up Chatty is as straightforward as it gets. With a few simple steps, you'll be ready to:

Live chat

• Enable live chat with customer right on store

• Set up various contact methods: Whatsapp, Messenger, etc.

• Invite team members to manage conversations together

AI chatbot

• Enable AI assistant for 24/7 support

• Train AI with data about your stores & products

• Customize your AI assistant with brand image, voice & tone

FAQs

• Build questions and answers hub

• Show FAQs page and section in chatbox with customized theme

• Help track order within one click

• Translate FAQs into other languages

For your kickstart

Quick start

Get more assistance

If you have any further concerns, search your topic on this page (hit Ctrl K for quick search) or look through our Frequently Asked Question list.

Our Customer Success team is also offer 24/7 assistance via email and live chat.