Overview
Quickly answer customer questions with AI trained on your data sources
Last updated
Was this helpful?
Quickly answer customer questions with AI trained on your data sources
Last updated
Was this helpful?
Al assistant helps you solve customers' questions faster based on your data.
This means:
faster resolution times
happier customers
less strain on your support team
This empowers your customer support by maintaining your brand voice throughout all conversations 24/7 (even if you are a solo entrepreneur).
Add more data sources to train your AI.
Customize your AI assistant with your image, brand voice and tone:
Appearance: Bot name, avatar
Welcome message
Tone of voice, length of answer
Custom instructions to guide AI
Customize AI assistant in Settings.
Transfer: Set up how you would like to respond to user who wants human help
Test and optimize how your AI assistant responds to customer questions. How to test & optimize AI
All conversations will be answered automatically by AI assistant. In conversation detail, you will see AI assistant as an assignee.
During the conversation handled by AI assistant, you can always join in the conversation to chat by clicking Join conversation.
In the conversation with customer, there are 2 buttons shown below AI answers to gather feedback or reach support team. (Set up these messages in Settings)
Yes, that's helpful: AI will mark the conversation as Resolved
No, I need more help: Conversation will be transferred to your team. More about handoff.
Chat summary by AI: When the conversation is transferred to your team, AI will summarize the whole conversation. This helps you quickly get the context and deliver faster customer service without reading the entire chat history. AI will detect language, highlight main issues, and provide helpful suggestions for your response.
