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On this page
  • What is AI assistant?
  • What AI assistant can do
  • How to get your AI assistant ready?
  • More AI settings in detail

Was this helpful?

  1. AI

Overview

Quickly answer customer questions with AI trained on your data sources

PreviousQuick repliesNextAI completion score

Last updated 1 month ago

Was this helpful?

Who can use this feature?

  • This feature is available for all users

Our AI assistant is still in beta version. If you have any concerns or feedbacks, please to share and help us improve Chatty.

What is AI assistant?

Al assistant helps you solve customers' questions faster based on your data.

This means:

  • faster resolution times

  • happier customers

  • less strain on your support team

This empowers your customer support by maintaining your brand voice throughout all conversations 24/7 (even if you are a solo entrepreneur).

What AI assistant can do

How to get your AI assistant ready?

1

Train AI assistant

Add more data sources to train your AI.

2

Customize AI assistant

Customize your AI assistant with your image, brand voice and tone:

  • Appearance: Bot name, avatar

  • Welcome message

  • Tone of voice, length of answer

  • Custom instructions to guide AI

Customize AI assistant in .

3

Activate AI assistant

Activate the AI assistant to automate customer support seamlessly. Click Turn on to activate AI assistant.

4

Other settings

  • : Set up how you would like to respond to user who wants human help

5

Test & optimize

Test and optimize how your AI assistant responds to customer questions.

When using AI assistant

  • All conversations will be answered automatically by AI assistant. In conversation detail, you will see AI assistant as an assignee.

  • During the conversation handled by AI assistant, you can always join in the conversation to chat by clicking Join conversation.

  • In the conversation with customer, there are 2 buttons shown below AI answers to gather feedback or reach support team. (Set up these messages in Settings)

    • Yes, that's helpful: AI will mark the conversation as Resolved

  • Chat summary by AI: When the conversation is transferred to your team, AI will summarize the whole conversation. This helps you quickly get the context and deliver faster customer service without reading the entire chat history. AI will detect language, highlight main issues, and provide helpful suggestions for your response.

More AI settings in detail

No, I need more help: Conversation will be transferred to your team. More about .

🤖
How to train AI
Settings
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What AI assistant can do
How to add data source
How to train AI effectively
Settings
How to test & optimize AI
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