Quick start
Quick start guide helps you set up live chat and help center
Last updated
Quick start guide helps you set up live chat and help center
Last updated
Who can use this feature?
This feature is available for all users
Chatty is a platform that helps Shopify users engage with their customers better.
After installing Chattyfrom Shopify App Store, you can get access to app in Shopify admin.
We'll cover the basics & introduce some key features. Here are 5 steps to get your store ready with Chatty.
Chatty helps show a chatbox on your store front so you need to enable app in your theme editor.
In app dashboard, click Enable app
You're redirected to theme editor
Enable Chatty in App embed and click Save
Who can use this feature?
This feature is available for all users
First, you need to build questions and answers hub for your customers.
In "Set up FAQs", click Go to settings
You're redirected to FAQs page.
Show a page of FAQs on your Shopify site
In "Set up an FAQs page", click Go to settings
You're redirected to FAQ page
Click Turn on FAQs page and edit content and style
Learn how to add FAQs page to your menu.
You can show FAQs list in any page of your store.
Go to FAQs -> Click FAQs block
Click Set up display. You will be redirect to theme editors, where you can add and edit FAQs to your store.
Go to page you want to add FAQs block -> Click Add block or Add section -> Search and add Chatty FAQs block
Customize your FAQs block in the right panel settings.
Click Save.
Make sure you turn on Chatbox. (Go to Chatbox -> In "General", click Turn on chatbox)
In "Blocks", turn on Live chat
After creating questions hub, you can show question in your store front in chatbox.
In "Customize your chatbox appearance", click Go to settings
You're redirected to Chatbox
Click turn on to show chatbox on your store front
Customize your chatbox to fit your site
Connecting other channels to manage all conversations in Chatty.
Go to Channels -> Click Manage
Click Connect email and add your email
With Chatty mobile app, you can answer customer questions anytime, anywhere from your devices.
In app dashboard, click Install mobile app in Setup guide. Or go to Settings -> Notifications -> Click Download now.
Scan QR code with your device
With each device and web browser, you can have different ways to set up Chatty mobile app. In overall, follow these steps to set up
Scan and go to link
In browser settings, click "Add to home screen"
Add Chatty app to homescreen as an app
