Quick start

Quick start guide helps you set up live chat and help center

Who can use this feature?

Chatty is a platform that helps Shopify users engage with their customers better.

After installing Chattyfrom Shopify App Store, you can get access to app in Shopify admin.

We'll cover the basics & introduce some key features. Here are 5 steps to get your store ready with Chatty.

Chatty helps show a chatbox on your store front so you need to enable app in your theme editor.

Set up FAQs

Who can use this feature?

First, you need to build questions and answers hub for your customers.

Show a page of FAQs on your Shopify site

You can show FAQs list in any page of your store.

Go to FAQs -> Click FAQs block
Click Set up display. You will be redirect to theme editors, where you can add and edit FAQs to your store.
Go to page you want to add FAQs block -> Click Add block or Add section -> Search and add Chatty FAQs block
Customize your FAQs block in the right panel settings.
Click Save.

Make sure you turn on Chatbox. (Go to Chatbox -> In "General", click Turn on chatbox)
In "Blocks", turn on Live chat

After creating questions hub, you can show question in your store front in chatbox.

Connecting other channels to manage all conversations in Chatty.

Go to Channels -> Click Manage
Click Connect email and add your email
After adding your email, you need to verify email to get emails in Chatty inbox. Follow our instruction to finish connecting emails. Instruction will vary on different email providers: Gmail, Outlook, Others.

With Chatty mobile app, you can answer customer questions anytime, anywhere from your devices.

In app dashboard, click Install mobile app in Setup guide. Or go to Settings -> Notifications -> Click Download now.

Scan QR code with your device
With each device and web browser, you can have different ways to set up Chatty mobile app. In overall, follow these steps to set up
- Scan and go to link
- In browser settings, click "Add to home screen"
- Add Chatty app to homescreen as an app