Quick start

Quick start guide helps you set up live chat and help center

Who can use this feature?

• This feature is available for all users

Chatty is a platform that helps Shopify users engage with their customers better.

After installing Chattyfrom Shopify App Store, you can get access to app in Shopify admin.

We'll cover the basics & introduce some key features. Here are 5 steps to get your store ready with Chatty.

Enable app

Chatty helps show a chatbox on your store front so you need to enable app in your theme editor.

1. In app dashboard, click Enable app

2. You're redirected to theme editor

3. Enable Chatty in App embed and click Save

Set up FAQs

1. Build FAQs hub

Who can use this feature?

• This feature is available for all users

Build FAQs

2. Create FAQs page

Show a page of FAQs on your Shopify site

FAQs page

3. Add FAQs block

You can show FAQs list in any page of your store.

FAQs block

Set up live chat

1. Enable live chat

1. Make sure you turn on Chatbox. (Go to Chatbox -> In "General", click Turn on chatbox)

2. In "Blocks", turn on Live chat

   

2. Customize your chatbox appearance

After creating questions hub, you can show question in your store front in chatbox.

Chatbox

3. Connect channels

Connecting other channels to manage all conversations in Chatty.

Channels

4. Install mobile app

With Chatty mobile app, you can answer customer questions anytime, anywhere from your devices.

In app dashboard, click Install mobile app in Setup guide. Or go to Settings -> Notifications -> Click Download now.

1. Scan QR code with your device

   
2. With each device and web browser, you can have different ways to set up Chatty mobile app. In overall, follow these steps to set up

   • Scan and go to link

   • In browser settings, click "Add to home screen"

   • Add Chatty app to homescreen as an app

Mobile app