Data sources

Train the AI with data about your store, products, services to provide better and more accurate responses

Who can use this feature?

• This feature is available for all users

Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.

Why add data sources?

We've trained AI on your own data. By adding your own data sources, you can train AI assistant about your specific products, services, and business policies.

This helps the AI give more accurate and personalized responses to your customers.

Tips for effective AI training

1. Be specific: Provide clear, detailed information

2. Use real examples: Include actual customer scenarios as example

3. Update regularly: Keep information current

4. Monitor performance: Regularly check AI responses and review customer interactions with AI

More tips for each data type

How to add more data sources?

1

Go to AI assistant tab

2

Add data sources

• FAQs: By turning on FAQs, all questions and answers in your FAQs will be imported to data sources and used as AI training data

• Products: By turning on Products, all product information on your store will be imported to data sources and used as AI training data

  • Currently, Chatty only works with published products that are in stock. Product subscriptions are not supported at this time.

• Question: Add more questions and answers about your store to train AI assistant. You add single question or multiple questions at once.

3

After building your data source, you can go to Test to test your AI assistant.

If you don't enable AI, you can still test AI assistant with data source you added.

4

You can edit or delete it from data source.

Available data sources

1. FAQs

Your existing FAQ content is used to AI training, helping the assistant answer common customer questions accurately.

2. Products

Product details from your store catalog are used to train the AI to answer specific product-related questions.

Note: Your product information will be updated daily at 12:00 am PST.

AI Assistant can answer questions about:

• Specific product details (inventory, price, descriptions)

• Product variants (colors, sizes, styles)

• Price ranges and comparisons

• Alternative product suggestions

• Product features and specifications

Limitations:

• Cannot identify best-sellers without collection information

• Limited ability to suggest seasonal items unless specified in collections

• Cannot determine highly-rated items without specific collection data

• Can only suggest complementary products if mentioned in product descriptions

For example:

Best practices for product information

1. Product description

   • Include detailed specifications

   • Mention compatible or complementary products

   • List key features and benefits

2. Variant organization

   • Use consistent naming for variants

   • Keep variant options updated

   • Provide clear variant descriptions

3. Price information

   • Keep pricing updated

   • Include any volume discounts

   • Maintain consistent price formats

3. Question

This is additional information you want the AI to learn, beyond FAQs and product details.

Best practices for question

Add more questions when you need AI to answer frequently asked questions that aren't covered in your FAQs section. Focus on adding unique questions rather than multiple variations of the same topic.

For example:

✅ Good practice:

• Add one clear question about your return policy timeframe

• Add one question about gift wrapping service

❌ Avoid:

• Adding multiple similar questions about returns

• Creating variations of the same question