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Data sources

Train the AI with data about your store, products, services to provide better and more accurate responses

Who can use this feature?

  • This feature is available for all users

Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.

Why add data sources?

We've trained AI on your own data. By adding your own data sources, you can train AI assistant about your specific products, services, and business policies.

This helps the AI give more accurate and personalized responses to your customers.

Train AI

How to add data sources?

1

Go to AI assistant tab

2

Add data sources

  • FAQs: By turning on FAQs, all questions and answers in your FAQs will be imported to data sources

  • Products: By turning on Products, all product information on your store will be imported to data sources

  • Question: Add more questions and answers about your store. You can add a single question or multiple questions at once.

  • URL: Add URL/website links. Main Shopify pages (shipping policy, privacy policy, etc.) are automatically synced to data sources when you activate AI.

  • File: Add files (.JSON, .TXT, .PDF, .CSV) to data source

3

After building your data source, you can go to Test to test your AI assistant.

If you don't enable AI, you can still test AI assistant with data source you added.

4

You can edit or delete it from data source.

1. FAQs

Your existing FAQ content is used to AI training, helping the assistant answer common customer questions accurately.

2. Products

Product details from your store catalog are for training the AI to answer specific product-related questions.

Your product information will be updated daily at 12:00 AM PST.

Available product information that is synced to Chatty:

  • Specific product details (name, descriptions, images, vendor, type)

  • Product variants (colors, sizes, styles)

  • Price ranges and comparisons

  • Product features and specifications

  • Collection

  • Product inventory

  • Product metafields

What type of product metafields are supported?

We support all metafields in this list Shopify documentation on metafield types, except:

  • Reference type:

    • collection_reference

    • customer_reference

    • file_reference

    • metaobject_reference

    • mixed_reference

    • page_reference

    • product_reference

    • product_taxonomy_value_reference

    • variant_reference

  • Other:

    • Link

    • URL

Learn more about how to train & optimize AI with data sources

3. Questions (additional information)

This is additional information you want the AI to learn, beyond FAQs and product details.

Best practices for questions

Add more questions when you need AI to answer frequently asked questions that aren't covered in your FAQs section. Focus on adding unique questions rather than multiple variations of the same topic.

For example:

✅ Good practice:

  • Add one clear question about your return policy timeframe

  • Add one question about gift wrapping service

❌ Avoid:

  • Adding multiple similar questions about returns

  • Creating variations of the same question

Learn more about how to train & optimize AI with data sources

4. URLs

Insert the URL (website link) to add more information to the AI training data source.

We only crawl information from specific pages, not the entire website.

Shopify pages

Main Shopify pages will be synced to data sources to train AI when you activate AI. Include:

  • Shipping policy

  • Return polity

  • Privacy policy

  • Terms of service

  • FAQ

  • Contact us

  • About us

If your Shopify pages are not auto-synced to data sources, re-activate AI to start syncing pages.

5. Files

Supported file types

  • PDF (.pdf)

  • Text files (.txt)

  • JSON files (.json)

  • CSV files (.csv)

Note: Maximum file size is 2MB per file.

Images and PDFs with tables are not yet supported

Manage data sources

0. Bulk management

In "Data sources", click on any data type to go to data source list.

You can select multiple data sources and take bulk actions: set as active, set as inactive, or delete.

1. FAQs

You will manage FAQs in your FAQs list. All FAQs from your list will be added to data source.

Click FAQs → You'll be redirected to Manage FAQs page

⁉️FAQs

2. Product

After syncing all products, you can manage which products are used to train AI.

  • Click Products tab

  • Go to "Data source list"

  • Change status of each product Enabled/Disabled to show/hide it in the training data.

Currently, Chatty only works with published products that are in stock. Product subscriptions are not supported at this time.

3. Questions

You can delete, edit details, or change the status Active/Inactive of each question.

  • Click Products tab

  • Go to Data source list

  • Edit question details

You can export all questions (or active questions) in a CSV file.

4. URL

You can edit or change the status Active/Inactive of each URL.

If there's any content change in the URL, you can click Resync to update to the latest version.

When you click the link, you can preview the page in plain text mode.

5. Files

You can edit or change the status Active/Inactive of each file.

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