Data sources
Train the AI with data about your store, products, services to provide better and more accurate responses
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Train the AI with data about your store, products, services to provide better and more accurate responses
Last updated
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We've trained AI on your own data. By adding your own data sources, you can train AI assistant about your specific products, services, and business policies.
This helps the AI give more accurate and personalized responses to your customers.
Go to AI assistant tab
Add data sources
FAQs: By turning on FAQs, all questions and answers in your FAQs will be imported to data sources
Products: By turning on Products, all product information on your store will be imported to data sources
Question: Add more questions and answers about your store. You can add a single question or multiple questions at once.
URL: Add URL (website links)
File: Add files (.JSON, .TXT, .PDF, .CSV) to data source
After building your data source, you can go to to test your AI assistant.
You can edit or delete it from data source.
Your existing FAQ content is used to AI training, helping the assistant answer common customer questions accurately.
Product details from your store catalog are for training the AI to answer specific product-related questions.
Available product information that is synced to Chatty:
Specific product details (name, descriptions, images, vendor, type)
Product variants (colors, sizes, styles)
Price ranges and comparisons
Product features and specifications
Collection
Product inventory
Product & category metafields (coming soon)
This is additional information you want the AI to learn, beyond FAQs and product details.
Best practices for questions
Add more questions when you need AI to answer frequently asked questions that aren't covered in your FAQs section. Focus on adding unique questions rather than multiple variations of the same topic.
For example:
Add one clear question about your return policy timeframe
Add one question about gift wrapping service
Adding multiple similar questions about returns
Creating variations of the same question
Insert the URL (website link) to add more information to the AI training data source.
We crawl information from specific pages, not the entire website.
PDF (.pdf)
Text files (.txt)
JSON files (.json)
CSV files (.csv)
Note: Maximum file size is 2MB per file.
Images and PDFs with tables are not yet supported
You will manage FAQs in your FAQs list. All FAQs from your list will be added to data source.
Click FAQs → You'll be redirected to Manage FAQs page
After syncing all products, you can manage which products are used to train AI.
Click Products tab
Go to Data source list
Change status of each product Enabled/Disabled to show/hide it in the training data.
You can delete, edit details, or change the status Active/Inactive of each question.
Click Products tab
Go to Data source list
Edit question details
You can export all questions (or active questions) in a CSV file.
You can edit or change the status Active/Inactive of each URL.
You can edit or change the status Active/Inactive of each file.
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Good practice:
Avoid:
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