Product roadmap
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Get notifications for AI conversations
Keep track of conversations handled by AI
Internal note
Leave private comments within conversations for team members
Cart information
Show products added to cart by customers
Mention members
Mention other members in note
Team assignment
Assign conversation to your staff member
Quick replies
Set up common messages to answer customers
Proactive chat
Send proactive chat to visitors to boost engagement and sales
Social AI reply
Let AI handle conversations from social channels
Customer data for AI training
Train AI with data from customers: behaviour, order history, conversation, etc.
Perfomance analytics
Show analytics of performance of team
Staff management
Assign and edit permission of each staff member
Whatsapp integration
Connect Chatty with Whatsapp and manage all messages in one channel
Snooze and set reminder
Snooze and set reminder for unread conversations
FAQs ratings
Rate each FAQ in FAQs hub
Real-time live chat translation
Real-time live chat translation and localization
Conversation ratings
Customers leave feedbacks when conversation marked as resolved
X integration (Twitter)
Connect Chatty with Whatsapp and manage all messages in one channel
Basic flow
Set up flow for customer support with basic condiions
AI reply
Enable AI-powered reply in live chat
Web app
Web-version to manage conversations without logging into Shopify admin
Integrate with to manage loyalty program info of customers
