Product roadmap
Last updated
Last updated
Quick replies
Set up common messages to answer customers
Contact form in livechat
Set up form to get customers info before chat starts
Presets application
Apply presets to livechat
Team assignment
Assign conversation to your staff member
Order tracking method
Improve order tracking method
Messenger integration
Connect Chatty with Messenger and manage all messages in one channel
Staff management
Assign and edit permission of each staff member
Customer management
Manage all customers with their info
AI assistant (beta)
Enable AI-powered chatflow helps answer questions based on FAQs
Multiple store chat
Manage conversations through all stores in one Chatty
Assistant: order tracking
Enable chat flow that helps customers track orders
Simple chatbox
Set up simple chatbox focusing on chat only or FAQs only
AI assistant (fully developed)
Launch AI-powered assistant
AI product recommendation
Enable AI-powered product recommendation in livechat
AI reply
Enable AI-powered reply in live chat
Auto assignment
Auto-assign conversation to staff
Mention members
Mention other members in note/comments
Snooze and set reminder
Snooze and set reminder for unread conversations
Cart information
Show products added to cart by customers
Whatsapp integration
Connect Chatty with Whatsapp and manage all messages in one channel
Klaviyo integration
Connect Chatty with Klaviyo and manage conversations from emails/SMS
Joy Loyalty data integration
Custom sending domain
Send emails from custom domains
FAQs ratings
Rate each FAQ in FAQs hub
Real-time live chat translation
Real-time live chat translation and localization
Conversation ratings
Customers leave feedbacks when conversation marked as resolved
Auto-resolve conversation
Auto-resolve conversation in AI assistant flow
X integration (Twitter)
Connect Chatty with Whatsapp and manage all messages in one channel
Basic flow
Set up flow for customer support with basic condiions
Perfomance analytics
Show analytics of performance of team