Product roadmap

Train AI by URLs and files

Add URLs and files to data source to train AI assistant

Analytics about revenue

See how Chatty helps drive sales and conversions in numbers

Bulk management in data source

Select multiple data sources and update them all at once

Custom instruction for AI

Personalize how your AI assistant responds to customers with custom instruction

Connect Instagram

Get Instagram direct messages in your inbox

AI response review

See what information AI uses to answer questions

Klaviyo

Connect Chatty with Klaviyo and manage conversations from emails/SMS

Instruction for AI

Set up how AI answers customer questions on: tone of voice, length of answer

Unresolved questions by AI

Show unresolved questions that AI assistant couldn't answer to optimize AI

AI product recommendation

Enable AI-powered product recommendation in livechat

AI test zone

Test how AI assistant respond to customer question before going live

Joy Loyalty integration

Integrate with Joy to manage loyalty program info of customers

Custom sending domain

Send emails from custom domains

Auto assignment

Auto-assign conversation to staff

Multiple store chat

Manage conversations through all stores in one Chatty

Messenger integration

Chatty with Messenger and manage all messages in one channel

AI assistant (beta)

Enable AI-powered chatflow helps answer questions based on FAQs

Improved message sending

Send messages by pressing Shift + Enter

Email signature

Set up email signature for conversations from email channel

Update quick start

Updated quick start with 2 groups: Build FAQs and launch live chat

Manage contacts

Add image to discount

Updated conversation list interface

Insert products (product variants) and collections in chat with customers

Insert product

Insert products (product variants) and collections in chat with customers

Assistant: Subscribe newsletter

Add image to discount

FAQs analysis

Check key metrics about your FAQs

Hide teaser message

Show and hide teaser message

Assistant: Suggested FAQs

Show common questions in chatzone

Import and export FAQs

Import bulk FAQs and export FAQs to CVS file

FAQs page appearance

More settings for FAQs appearance

Pre-chat form

Form that collects customer info before chat starts

First auto-reply message

Send auto-reply messages when you're offline and online

Deeplink

Open specific chatbox section by deeplink

Conversation history

Send conversation history to customer

Export FAQs

Export FAQs in CVS file

FAQs block

Add FAQs section to any pages

Online status

Check customers' nline statis in live chat

Insert link

Add hyperlink to messages sent to customers

Contact button

Add contact button to anywhere on website

Upload images and files

Send images and files in live chat

Insert discount

Send customers discount in live chat

Block users

Block user to not receive any messages from them

Sound notification

Sound notifications for new messages

Chatty mobile app

Manage conversations on your devices anywhere anytime

Unread conversations

Filter unread conversatiosn

Assistant: Subscribe newsletter

Capture customer info by promotions

Customer details

Check customer info (phone, name, address, orders, etc.)

Translate FAQs

Translate questions and answers

Customer behavior

Check customer behavior in chat like add to cart

New presets

More presets to customize chatbox

Name & avatar of chatbot

Change name and avatar of chatbot in live chat

Web push notification

Notifications for new messages

Chat analytics

Check chat performance with new analytics

Order tracking method

Track orders in chatbox by order number and tracking number

Assistant: Welcome visitors

Offer quick support to customers with targeted scenarios

Email notification for new messages

Send emails for new messages

WeChat update

WeChat unavailable in contact method

Auto-translation

More languages are supported in Chatty

Translation for navigation

Translate content in navigation

More supported languages

More languages are supported to auto-translate in app

New widget style

Show or hide navigation in chatbox

New FAQs category interface

FAQs is shown in seperate tab