Product roadmap
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Contact form in livechat
Set up form to get customers info before chat starts
Presets application
Apply presets to livechat
Order tracking method
Improve order tracking method
Staff management
Assign and edit permission of each staff member
Perfomance analytics
Show analytics of performance of team
Whatsapp integration
Connect Chatty with Whatsapp and manage all messages in one channel
Snooze and set reminder
Snooze and set reminder for unread conversations
Assistant: order tracking
Enable chat flow that helps customers track orders
Simple chatbox
Set up simple chatbox focusing on chat only or FAQs only
AI assistant (fully developed)
Launch AI-powered assistant
FAQs ratings
Rate each FAQ in FAQs hub
Real-time live chat translation
Real-time live chat translation and localization
Conversation ratings
Customers leave feedbacks when conversation marked as resolved
Auto-resolve conversation
Auto-resolve conversation in AI assistant flow
X integration (Twitter)
Connect Chatty with Whatsapp and manage all messages in one channel
Basic flow
Set up flow for customer support with basic condiions
Get notifications for AI conversations
Keep track of conversations handled by AI
Internal note
Leave private comments within conversations for team members
Team assignment
Assign conversation to your staff member
Cart information
Show products added to cart by customers
Mention members
Mention other members in note
Team assignment
Assign conversation to your staff member
Quick replies
Set up common messages to answer customers
AI reply
Enable AI-powered reply in live chat
Web app
Web-version to manage conversations without logging into Shopify admin
Integrate with to manage loyalty program info of customers
