Channels
Connect other channels and manage all customers' conversation in Chatty inbox
Last updated
Connect other channels and manage all customers' conversation in Chatty inbox
Last updated
Who can use this feature?
This feature is avaible for all users.
Chatty allows you to manage conversations from multiple channels in one centralized location.
You can manage all messages from email, Facebook Messenger, and Instagram right in Chatty, alongside your live chat conversations.
By connecting email, you can get emails from customers right in Chatty. You can only connect one email to Chatty.
In Inbox, conversation from email will be shown with email icon.
After adding your email, you need to verify email to get emails in Chatty inbox.
Follow our instruction to finish connecting emails:
By connecting Facebook account to Chatty, you can receive and reply to Facebook messages right in app.
Follow our instruction to connect Facebook fanpage:
After connecting your Facebook account, you can check pages you've connected here.
Messages from connected fanpages will be synced to Chatty inbox.
In Inbox, messages from Facebook have icon Messenger next to it. Or you can click Messenger in "Channel" to select all conversations from Facebook.
By disconnecting with Facebook fanpages, existing conversations will stay in Inbox without update.
This feature will be available soon.
