Channels

Connect other channels and manage all customers' conversation in Chatty inbox

Who can use this feature?

• This feature is avaible for all users.

Chatty allows you to manage conversations from multiple channels in one centralized location.

You can manage all messages from email, Facebook Messenger, and Instagram right in Chatty, alongside your live chat conversations.

Email

By connecting email, you can get emails from customers right in Chatty. You can only connect one email to Chatty.

In Inbox, conversation from email will be shown with email icon.

In email, you can set up:

• Email forwarding: Email you want to connect to Chatty. All inboxes from that email will be sent to Chatty Inbox.

• Email sender: You'll use this email to reply to customers' email in Chatty Inbox.

• Email signature: Email signature will be used in emails replied to customers.

Conversation history

Now you can send conversation history (the entire chat) to customer when the conversation is marked as solved.

1. Go to Channels

2. Select Email channel

3. Go to Preferences

4. Turn on Conversation history

5. Conversation history email will be sent to customer's email. Add more emails if you want to receive conversation history.

Connect email forwarding

Follow our instruction to finish connecting email forwarding :

Email

Update email sender

In default, we use [e-mail] to send email replies to your customer.

To update email sender:

1. Go to Email sender

2. Select Own email address

3. Click Add and verify email

4. Enter your email and click Verify

5. Check email for verication link & follow link to verify

6. Get back to app and click Done

7. Enter name for your email

This is name and email sender

Facebook messenger

By connecting Facebook account to Chatty, you can receive and reply to Facebook messages right in app.

Follow our instruction to connect Facebook fanpage:

Facebook messenger

After connecting your Facebook account, you can check pages you've connected here.

Messages from connected fanpages will be synced to Chatty inbox.

In Inbox, messages from Facebook have icon Messenger next to it. Or you can click Messenger in "Channel" to select all conversations from Facebook.

By disconnecting with Facebook fanpages, existing conversations will stay in Inbox without update.

Why does Chatty need access to my Facebook Page?

Chatty needs access to your Facebook Page to do the following:

1. Show your Facebook messages in the Chatty app. This allows you to see and manage all your conversations in one place.

2. Let you reply to messages directly from Chatty. This makes it more convenient to respond to people without switching apps.

3. Organize your conversations and link messages to the correct Facebook Page. This helps keep your messages organized and easy to find.

Instagram

This feature will be available soon.