Channels
Connect other channels and manage all customers' conversation in Chatty inbox
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Connect other channels and manage all customers' conversation in Chatty inbox
Last updated
Was this helpful?
Chatty allows you to manage conversations from multiple channels in one centralized location.
You can manage all messages from email, Facebook Messenger, and Instagram right in Chatty, alongside your live chat conversations.
By , you can get emails from customers right in Chatty. You can only connect one email to Chatty.
In Inbox, conversation from email will be shown with email icon.
In email, you can set up:
Email forwarding: Email you want to connect to Chatty. All inboxes from that email will be sent to Chatty Inbox.
Email sender: You'll use this email to reply to customers' email in Chatty Inbox.
Email signature: Email signature will be used in emails replied to customers.
Now you can send conversation history (the entire chat) to customer when the conversation is marked as solved.
Go to Channels
Select Email channel
Go to Preferences
Turn on Conversation history
Conversation history email will be sent to customer's email. Add more emails if you want to receive conversation history.
Follow our instruction to finish connecting email forwarding :
To update email sender:
Go to Email sender
Select Own email address
Click Add and verify email
Enter your email and click Verify
Check email for verication link & follow link to verify
Get back to app and click Done
Enter name for your email
Follow our instruction to connect Facebook fanpage:
After connecting your Facebook account, you can check pages you've connected here.
Messages from connected fanpages will be synced to Chatty inbox.
In Inbox, messages from Facebook have icon Messenger next to it. Or you can click Messenger in "Channel" to select all conversations from Facebook.
In default, we use to send email replies to your customer.
By account to Chatty, you can receive and reply to Facebook messages right in app.
