Channels
Connect other channels and manage all customers' conversation in Chatty inbox
Who can use this feature?
This feature is avaible for all users.
Chatty allows you to manage conversations from multiple channels in one centralized location. This feature integrates all messages from email, Facebook Messenger, and Instagram alongside your live chat conversations.
Connect email
Go to Channels -> Click Manage
Click Connect email and add your email
Gmail
Sign in to your Gmail account
Go to "Forward and POP/IMAP" -> Click Add a forwarding address
Copy forwarding address in instruction -> Paste as forwarding address -> Click Next
Click Proceed to confirm
Get back to instruction, click Get Verification link -> Follow link and click Confirm
Go back to Gmail settings -> Go to "Forward and POP/IMAP" -> Select forwarding option Forward a copy of incoming mail to <email> -> Click Save changes
Click Send verification email to confirm. Now your email status is verified.
This is what your email looks like in Chatty inbox
Outlook
Sign in your Outlook account using web browser. If you're using Outlook app, click File -> Go to "Info" -> In Account Settings, click link to web.
Go to "Mail" -> "Forwarding and IMAP"
Turn on Enable forwarding
Copy forwarding address in instruction -> Paste as forwarding address -> Click Save
Click Send verification email to confirm. Now your email status is verified.
Zoho
Log in to your Zoho email
Click icon Settings
Go to Mail accounts -> Go to Forwards
Copy forwarding email in Chatty. Paste it in "Add new email forwarding" and click Enter
Click Verify
In step 2 "Verify your email", click Get confirmation code -> Copy code and paste in Chatty -> Click Confirm
Click Send verification email to confirm. Now your email status is verified.
Others
To other email providers, find Forwarding
in settings and follow instructions to add Chatty as forwarding email.
Facebook messenger
This feature will be available soon.
Instagram
This feature will be available soon.
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