AI completion score
Evaluates how effectively your AI assistant handles customer questions
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Evaluates how effectively your AI assistant handles customer questions
Last updated
Was this helpful?
AI Completion Score is a metric that quickly evaluates how effectively your AI assistant handles customer inquiries.
It reflects your AI's problem-solving capability and helps you identify areas for improvement in your customer support automation.
Understanding the visual indicators:
Less than 50%: Red progress bar with "Need optimize" badge
50-80%: Orange progress bar with "Good" badge
Over 80%: Green progress bar with "Optimal" badge
The AI Completion Score provides valuable insights into your AI assistant's performance, helping you:
Identify gaps in your AI's knowledge base
Track improvements as you add more training data
Understand how well your AI is serving customers without human intervention
Prioritize which areas of your knowledge base need enhancement
Go to Inbox
Go to the conversation and review
Click Resolve on the top right corner to resolve the conversation
Go to Settings
Go to Automation
Set up to resolve your conversation in Automatic resolution
Go to the Unresolved questions tab in the AI assistant section
Review questions that AI couldn't answer effectively
For each unresolved question:
Click Add answer to create a new data source entry
Or click Ignore for inappropriate or irrelevant questions
Test your AI with the previously unresolved questions to confirm improvement
Manually review your Inbox and mark conversations as "Resolved" when AI successfully handled them
Enable Auto-resolve in Automation settings to automatically resolve conversations after a period of inactivity
