Team member

How to accept invitation and join Chatty support team

Who can use this feature?

• This feature is available for Basic and Pro plan users

• This guide is for team members who are invited to Chatty support team

As a team member invited to Chatty, you’ll collaborate with your team to manage conversations efficiently.

Go to link to log in: https://app.meetchatty.com/

Team member permissions

Chatty allows multiple team members to collaborate to manage conversations. Each team member has specific permissions:

• Respond to conversations from all channels (Live chat, Email, Facebook messenger, etc.)

• Access conversation histories and customer's profile

• Leave note

• Resolve, mark as unread and block conversations

• Assign conversations

Permissions and settings are managed by the admin. Contact your admin to update role and permissions.

Getting started as a team member

1

Accept invitation

Go to your email and check invitation email from Chatty.

Click Create account in email.

2

Create account

Create password for your email to create account to log in Chatty.

Onced logged in, go to Settings to edit your name and profile picture.

3

Understand app interface

Your main app interface will be the Inbox.

You have access to a list of conversations and your account settings.