Contacts
Manage contacts and their information
Last updated
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Manage contacts and their information
Last updated
Was this helpful?
You can now manage customer contacts:
Get access to customer details like: conversation, customer behaviour.
Edit contact details
Delete contacts
Export contacts
There're 3 types of customers in the list.
Guest
Who leave their emails to start a chat on your store
Whose conversations are linked through channels: Email, Messenger, Instagram
Customer
Who made an order on your store
Who subscribed to your store
Anonymous user
Who chats on your store by clicking "Chat with us as anonymous"
In contact, you can view customer details:
Chat history
Activity timeline
Overview: total orders, total spent amount, customer since
Profile: name, email, phone, address
Others: tags, notes
You can edit customer profile, tags and note.
In contact list, you can view total contacts, search for contacts and filter them by customer type.
This allows you to download your customer contact information from Chatty in a standardized format.
It makes it easy to use this data in other platforms and systems, like Email Marketing or Loyalty platform.
Customer type (guest, customer, anonymous)
Customer contact information (name, email, phone, address)
Order information (total orders, total spent)
Interaction timestamps (customer since, last updated)
Tags and note
In overview, click to go to customers profile in Shopify Customer.
