Contacts

You can now manage customer contacts:

• Get access to customer details like: conversation, customer behaviour.

• Edit contact details

• Delete contacts

• Export contacts

Customer type

There're 3 types of customers in the list.

Contact details

In contact, you can view customer details:

• Chat history

• Activity timeline

• Overview: total orders, total spent amount, customer since

• Profile: name, email, phone, address

• Others: tags, notes

You can edit customer profile, tags and note.

In overview, click to go to customers profile in Shopify Customer.

Manage contacts

In contact list, you can view total contacts, search for contacts and filter them by customer type.

Export contacts

This allows you to download your customer contact information from Chatty in a standardized format.

It makes it easy to use this data in other platforms and systems, like Email Marketing or Loyalty platform.

What you can export

• Customer type (guest, customer, anonymous)

• Customer contact information (name, email, phone, address)

• Order information (total orders, total spent)

• Interaction timestamps (customer since, last updated)

• Tags and note

How to export contacts