WhatsApp

How to connect WhatsApp account to Chatty

Who can use this feature?

• This feature is available for paid plan users only.

By connecting WhatsApp, you can check messages from WhatsApp right in Chatty.

Before connecting WhatsApp to Chatty, make sure you have:

• A Facebook page for your business

• A WhatsApp Business account linked to that Facebook page

• Admin access to both your Facebook page and your WhatsApp Business account

You can connect multiple WhatsApp accounts to Chatty.

How to connect WhatsApp

1

Go to channels settings

1. Go to Channels in your Chatty dashboard

2. Find the WhatsApp section

3. Click Manage

2

Connect your Facebook account

1. Click Connect account

2. You'll be redirected to Facebook login

3. Enter your Facebook credentials and log in

4. Review the permissions that Chatty requests

5. Click Continue to grant access

3

Select your WhatsApp account

1. After connecting Facebook, you'll see a list of WhatsApp Business accounts linked to your Facebook page

2. Select the WhatsApp account you want to connect to Chatty

3. Click Connect to complete the setup

4

Confirm connection

1. You'll see a confirmation message that WhatsApp is connected

2. WhatsApp conversations will now appear in your Chatty inbox with a WhatsApp icon

3. Test the connection by sending a message to your WhatsApp Business number

FAQs

I don't see any WhatsApp accounts when trying to connect. What should I do?

Your WhatsApp Business account must be connected to your Facebook page first. Follow these steps:

1. Go to your Facebook page settings

2. Navigate to WhatsApp

3. Connect your WhatsApp Business account to your Facebook page

4. Return to Chatty and try connecting again

Can I connect my personal WhatsApp number?

No, you can only connect WhatsApp Business accounts. Personal WhatsApp accounts cannot be integrated with business tools like Chatty.

What if I don't have a WhatsApp Business account?

You'll need to create a WhatsApp Business account first:

1. Download WhatsApp Business app

2. Set up your business profile

3. Connect it to your Facebook page

4. Return to Chatty to complete the integration

Can I create a new WhatsApp account during the connection process?

Yes, if you don't have a WhatsApp Business account connected to your Facebook page, you can create one during the setup process. Note that this will be a new WhatsApp number, not linked to any existing personal WhatsApp account.

Can I disconnect WhatsApp later?

Yes, you can disconnect WhatsApp at any time:

1. Go to Channels → WhatsApp → Manage

2. Click Disconnect

3. Confirm the disconnection Existing conversation history will remain in Chatty but no new messages will sync.

Will customers know I'm using Chatty to reply?

No, customers will see your responses as coming directly from your WhatsApp Business account. The integration is invisible to customers.