Order tracking
Order tracking in chatbox helps user track their orders faster
Last updated
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Order tracking in chatbox helps user track their orders faster
Last updated
Was this helpful?
Who can use this feature?
This feature is available for all users
In app, click Chatbox
In tab General, turn on Order tracking in "Blocks"
Click Edit to set up your tracking link
Select your preferred tracking method
Click Save
Default tracking
Stores use major carriers (DHL, FedEx, UPS)
Redirect customers directly to carrier's official tracking page when they click tracking link
Custom tracking
Stores use local carriers or private shipping services
Redirect customers directly to carrier's custom tracking URL (if no link is provided during fulfillment)
17TRACK
Stores want to keep customers on-site (not direct to shipping carrier's tracking page)
Embed 17TRACK's tracking page directly on your store and lett customers track orders without leaving your website
On your website, click to open Chatbox. Click Order tracking.
You can use order number or tracking number to track orders.
With order number, insert email or phone number.
With tracking number, insert your tracking number. Then click Track to check your status.
Order number
Order status (varies by product type)
Digital orders: Confirmed or Completed
Physical orders: Confirmed, On its way, or Delivered
Confirmation date
Total items
Total amount
Product images and quantities
Shipment status and update date
For shipped orders: Confirmed → On its way/Attempted delivery → Delivered
For digital orders: Confirmed → Completed
Tracking details (for fulfilled/partial fulfilled items):
Shipping carrier (shows "N/A" if not available)
Tracking number (shows "N/A" if not available)
Fulfillment date
General order information
Tracking information
