Order tracking
Order tracking in chatbox helps user track their orders faster
In app, click Chatbox
In tab General, turn on Order tracking in "Blocks"
Click Edit to set up your tracking link
Select your preferred tracking method
Click Save
Compare tracking methods
Default tracking
Stores use major carriers (DHL, FedEx, UPS)
Redirect customers directly to carrier's official tracking page when they click tracking link
Custom tracking
Stores use local carriers or private shipping services
Redirect customers directly to carrier's custom tracking URL (if no link is provided during fulfillment)
17TRACK
Stores want to keep customers on-site (not direct to shipping carrier's tracking page)
Embed 17TRACK's tracking page directly on your store and lett customers track orders without leaving your website
How to track orders on website?
On your website, click to open Chatbox. Click Order tracking.
You can use order number or tracking number to track orders.
With order number, insert email or phone number.
With tracking number, insert your tracking number. Then click Track to check your status.
What customers see in tracking information
🅰️ General order information
Order number
Order status (varies by product type)
Digital orders: Confirmed or Completed
Physical orders: Confirmed, On its way, or Delivered
Confirmation date
Total items
Total amount
🅱️ Tracking information
Product images and quantities
Shipment status and update date
For shipped orders: Confirmed → On its way/Attempted delivery → Delivered
For digital orders: Confirmed → Completed
Tracking details (for fulfilled/partial fulfilled items):
Shipping carrier (shows "N/A" if not available)
Tracking number (shows "N/A" if not available)
Fulfillment date
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