Welcome

"Customer support is essential for any e-commerce website. "

"67% of shoppers abandon their cart when they can't get instant answers."

But customer support is dead.

And that's the best thing that ever happened to eCommerce.

What we called "customer support" was broken from the start.

A customer asks, "Does this jacket run small?" and we treat it like a problem to solve. But they're actually asking "Should I buy this jacket?"

The old customer support:

• Answer the question quickly

• Close the ticket efficiently

• Measure response time

How Chatty do it:

• Understand the buying intent

• Recommend the right products

• Capture sales 🤑

This is conversational commerce.

This is what Chatty delivers every day.

Learn more about Chatty team.

Discover Chatty

Live chat

Live chat

Set up live chat and allow instant support on your site

Channels

Connect other channels and manage all customers' conversation in Chatty inbox

Team

Invite your team to manage conversation together in Chatty

AI assistant

Overview

Activate your AI assistant

AI training

Train AI with your store data

Customize AI assistant

Build AI assistant with your brand image, voice & tone, etc.

FAQs

FAQs

Add and manage questions & answers in FAQs hub

Translation

Translate your FAQs and chatbox

Need help? Check out Frequently Asked Questions.👇