Chatty Help Center
Avada productsGo to app
  • Welcome
  • 🚀Getting started
    • Intro to Chatty
    • Quick start
  • 💬Live chat
    • Live chat
    • Your inbox
      • Conversations
      • Customers
      • Chat zone
      • Conversation details
    • Channels
      • Email
      • Facebook messenger/Instagram
    • Automation
    • Contacts
    • Team
      • Team member
    • Quick replies
  • 🤖AI
    • Overview
      • AI completion score
      • What AI assistant can do
      • How Chatty trains AI
    • Data sources
      • How to train AI
    • Settings
    • Test & optimize
    • Meet your new AI support
  • 🗨️Chatbox
    • Chatbox settings
    • Contact button
    • Deep links
  • 📱Mobile & web app
    • Mobile app
      • App tour guide
    • Web app
  • 📃Build FAQs
    • Add category
    • Add questions
    • FAQs page
    • FAQs block
    • FAQs analytics
  • ⚙️Others
    • General settings
    • Order tracking
    • Translation
    • Notifications
    • Analytics
    • Online hours
  • 🧩Integrations
    • Joy
    • Klaviyo
    • Air Reviews
  • 🔖PRODUCT ROADMAP
    • Product roadmap
    • Release notes
    • Pricing
  • ⁉️FAQs
    • Uninstall Chatty
  • 🔏Privacy policy
    • AI Compliance
    • Cookie policy
Powered by GitBook
On this page

Was this helpful?

  1. Others

Online hours

Set your online and offline times (chat availability) to manage when you're available for chats

PreviousAnalyticsNextJoy

Last updated 2 months ago

Was this helpful?

Who can use this feature?

  • This feature is availble for all users

This helps you to set up online and offline time in chat.

You can define your working hours, break times, and holidays so customers know when they can expect a live support from your team.

Online and offline status only works when you turn on block Live chat in .

How to set up online/offline hour

1

Set up working hour

  • 24 hours/7 days: You can be online to chat with customers all the time

  • Custom time: Set up time which is suitable with your schedule

2

Add break time or holiday time

  • Break time: offline in a short period of time during your working hour

  • Holiday time: offtime for certain days

3

Select timezone

Select timezone to ensure that your availability displays correctly to customers in your local time

If you have team members in different time zones, select the primary time zone where most support is handled.

4

Set up status

Select when to show online status in chatbox:

  • During business hours: Shows online only during the hour you've set

  • During business hours or when any agent is online: Shows online during working hour or whenever a team member is available to chat

5

Customize online/offline status message

Enter the message customers will see

  • When you're available (default: "We are online")

  • When you're not available (default: "Usually reply in a few minutes")

6

Click Save

You can preview online and offline status on chatbox.

⚙️
Chatbox style settings