Klaviyo

How to integrate Chatty with Klaviyo Email Marketing & SMS

Who can use this feature?

• This feature is available for all users who are using both Chatty and Klaviyo

What is Klaviyo Email Marketing & SMS?

Klaviyo is an email & SMS marketing platform that helps you send targeted emails and SMS messages to your customers.

It lets you create personalized marketing campaigns based on customer behavior and purchase history.

Learn more about Klaviyo

Why integrate Klaviyo?

This intergration helps sync customer data and chat interactions between Chatty and Klaviyo.

• Keep customer data consistent across platforms

• Build smarter customer segments based on chat interactions

• Track chat interactions for targeted email campaigns

How to integrate Klaviyo

1

Go to Integrations

2

In Klaviyo, click Manage

3

Install Klaviyo (step 1)

If you already install Joy, skip step 1

4

Enter Klaviyo API key

You’ll need your Klaviyo API key to connect your account. The API key helps sync your customer data securely between Chatty and Klaviyo.

How to get Klaviyo API key

5

Click Connect

By clicking Connect, this integration syncs the following customer data to Klaviyo:

• Contact information (name, email, phone, location, type)

• Tags

• Number of conversations

• Last chat timestamps (when last chat ends and start)

How to get Klaviyo API key

1

Log in to your Klaviyo account

2

Click on your profile on the bottom left corner

3

Click Settings

4

Go to API keys and click Create Private API key

5

Create API key for Chatty.

• Name your API keys (For example: Chatty integration)

• Select Access Level: Custom key

• In API scopes, select Read/Write Access for: List and Profiles

6

Click Create