Customers
How to manage your customers who have conversations
Last updated
How to manage your customers who have conversations
Last updated
Who can use this feature?
This feature is available for some specific users
In your inbox, you can check each customer and their conversations in the left panel of inbox.
There're 3 types of customers in the list.
Guest
Who visits your website and haven't made an order yet
Customer icon + email
Customer
Who made an order on your store
Name in icon + customer name
Anonymous user
Who chats on your store clicking "Chat with us as anonymous"
Anonymous icon + random name
You can block customer to not get any message from that customer.
In their conversation, in the right panel, click Block user and confirm.
After blocking user, you won't get any messages from customers. Customer who get blocked won't be notified that they're block. They can still message you in the chatbox but receive replies.
