Customers
How to manage your customers who have conversations
Who can use this feature?
This feature is available for some specific users
Customer type
In your inbox, you can check each customer and their conversations in the left panel of inbox.
There're 3 types of customers in the list.
| Types | Definition | How it displays |
|---|---|---|
Guest | Who visits your website and haven't made an order yet | Customer icon + email |
Customer | Who made an order on your store | Name in icon + customer name |
Anonymous user | Who chats on your store clicking "Chat with us as anonymous" | Anonymous icon + random name |
Block customers
You can block customer to not get any message from that customer.
In their conversation, in the right panel, click Block user and confirm.
After blocking user, you won't get any messages from customers. Customer who get blocked won't be notified that they're block. They can still message you in the chatbox but receive replies.
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