How to manage your customers who have conversations

Who can use this feature?

  • This feature is still in beta and only available for some specific users

Customer type

In your inbox, you can check each customer and their conversations in the left panel of inbox.

There're 3 types of customers in the list.

TypesDefinitionHow it displays


Who visits your website and haven't made an order yet

Customer icon + email


Who made an order on your store

Name in icon + customer name

Anonymous user

Who chats on your store clicking "Chat with us as anonymous"

Anonymous icon + random name

Block customers

You can block customer to not get any message from that customer.

In their conversation, in the right panel, click Block user and confirm.

After blocking user, you won't get any messages from customers. Customer who get blocked won't be notified that they're block. They can still message you in the chatbox but receive replies.

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