Upgrade from old campaigns

How to upgrade to the new campaign system for better targeting and more conversion options

Who should read this?

• Those who are currently using Chatty's original automation (welcome visitors and subscribe newsletter)

What's changing

Old automation system

• Basic welcome visitor and newsletter signup flows

• Limited targeting options (all visitors, simple timing)

• Fixed message templates with minimal customization

• No performance analytics or optimization tools

New proactive chat

• Four campaign types: welcome visitors, newsletter signup, product recommendations, cart booster

• Advanced targeting by audience, device, pages, and timing

• Fully customizable messages and display conditions

• Priority management for multiple campaigns

• Detailed performance tracking and analytics (coming soon)

How to upgrade to Proactive chat

1

Go to Automation

2

Try new version

By clicking Try now, you are directed to Proactive chat. Automation page will be no longer available.

3

Test the new system

Go to each campaign and check how it works on your store

4

Activate proactive chat

In "Proactive chat", click Publish campaign to activate new proactive chat.

Arcadeapp.arcade.software

You can continue using your current automation, but we don't recommend it.

If you choose not to upgrade to campaigns:

• Existing welcome visitor and newsletter automation will keep working as before

• You can still manage these settings in the Automation section

• Future automation improvements and new campaign types won't be available