Proactive chat
Automatically engage website visitors with targeted messages at the perfect moment to turn browsers into buyers
What is Proactive chat?
Proactive chat sends targeted messages to website visitors before they ask questions.
Instead of waiting for customers to contact you, these campaigns reach out at key moments in their shopping journey to guide them toward purchases.

Why use Proactive chat?
Turning visitors into customers: Welcome new visitors and guide them to relevant products instead of letting them browse aimlessly.
Recovering lost sales: Automatically target customers who add items to cart but haven't completed purchase with incentives or assistance.
Growing your email list: Offer exclusive discounts to visitors who subscribe to your newsletter at strategic moments.
Increasing average order value: Recommend bestselling or complementary products when customers show buying intent.
Providing 24/7 guidance: Offer help and recommendations even when your team is sleeping or busy.
Proactive chat templates
Chatty provides pre-built templates to help you create effective proactive chat campaigns quickly.

Each template is designed for specific customer scenarios and includes proven messaging that drives results.
Purpose: Greet new visitors with personalized messages
Best for: First-time visitors, high-traffic pages, brand awareness
Default message: "Hi there 👋 How can we help you?"
When to use: Homepage, category pages, landing pages
How to set up proactive chat
Configure settings
Campaign details
Campaign name: Enter a name to identify this campaign in your dashboard
Activate campaign: Turn on to make the campaign live on your storefront
Targeting options
Trigger options: When to send proactive chat
Pages: Select which pages show this campaign (all pages or specific pages)
Audience: Choose who sees the campaign (all visitors or returning customers)
Devices: Select desktop, mobile, or both
Display time: Set when the campaign appears (after page load, scroll percentage, or time delay)
Display duration: Choose how long the campaign stays visible
Message content
Proactive message: Write the message that appears above your chatbox
Chat message: Enter the message customers receive when they click the teaser
Each template has special settings.
Campaign priority
When multiple campaigns could show at the same time, Chatty displays them based on priority:
Highest priority campaigns show first
Many campaigns can display per visitor per session
Set priorities in campaign settings (1 = highest priority)
Timing best practices
Welcome messages: 5-10 seconds after page load
Product recommendations: After 30-50% page scroll
Cart boosters: 2-3 minutes after adding items to cart
Newsletter signup: Before exit intent or after browsing multiple products
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