Add questions
How to add or remove new questions and answers
Last updated
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How to add or remove new questions and answers
Last updated
Was this helpful?
Who can use this feature?
This feature is avaible for all users.
After creating category, you can add questions in category.
Go to FAQs
Click Add new
Click Add FAQ
Enter question and answer
Set up FAQ
Select status: Published or draft
Select category (required)
Featured question: This helps you to list the category in the first page chatbox
To edit question, hover on that question and click
To delete question, hover on that category and click
Change position of question in a category by dragging it to new position
Star or unstar category to make it featured
You can import many questions and answers to Chatty by CVS file.
It is required to fill in all information (keep hearders).
In sample file, there are 5 fields:
Question
Answer
Category: Category name that question belongs to
Published question: TRUE = published question, FALSE = unpublished question
Featured question: TRUE = featured question, FALSE = not featured question
File size must be less than 1MB
You can also export FAQs in CVS file.
Go to FAQs → Select More actions → Click Export FAQs → Select which FAQs you want to export → Click Export
In FAQs file, there are 7 fields:
Question
Answer
Category: Category name that question belongs to
Published question: TRUE = published question, FALSE = unpublished question
Featured question: TRUE = featured question, FALSE = not featured question
Published category: TRUE = published category, FALSE = unpublished category
Featured category: TRUE = featured category, FALSE = not featured category
