Add questions

How to add or remove new questions and answers

Who can use this feature?

• This feature is avaible for all users.

After creating category, you can add questions in category.

Add new question

1

Go to FAQs

2

Click Add new

3

Click Add FAQ

4

Enter question and answer

5

Set up FAQ

• Select status: Published or draft

• Select category (required)

• Featured question: This helps you to list the category in the first page chatbox

6

Click Save

Manage FAQs

• To edit question, hover on that question and click

• To delete question, hover on that category and click

• Change position of question in a category by dragging it to new position

• Star or unstar category to make it featured

Import FAQs

You can import many questions and answers to Chatty by CVS file.

1

Get the sample file to import FAQs

Go to FAQs → Select More actions → Click Import FAQs → Download a sample CVS

This is samp file to import FAQs

2

Enter your questions and answers in CVS file

It is required to fill in all information (keep hearders).

In sample file, there are 5 fields:

• Question

• Answer

• Category: Category name that question belongs to

• Published question: TRUE = published question, FALSE = unpublished question

• Featured question: TRUE = featured question, FALSE = not featured question

File size must be less than 1MB

3

Save and upload file

Click Import FAQs -> Drop CVS file and select your option for all FAQs

• Overwrite FAQs that have the same questions

• Published all new categories

Export FAQs

You can also export FAQs in CVS file.

Go to FAQs → Select More actions → Click Export FAQs → Select which FAQs you want to export → Click Export

In FAQs file, there are 7 fields:

• Question

• Answer

• Category: Category name that question belongs to

• Published question: TRUE = published question, FALSE = unpublished question

• Featured question: TRUE = featured question, FALSE = not featured question

• Published category: TRUE = published category, FALSE = unpublished category

• Featured category: TRUE = featured category, FALSE = not featured category