Add questions

How to add or remove new questions and answers

Who can use this feature?

• This feature is avaible for all users.

Go to app, click FAQs -> After creating category, you can add questions in category.

1. In category, click to add more questions

   
2. Fill in all information

   • Category: This category cannot be changed now. You can edit after creating questions.

   • Question: Your question. Write your questions in your language because we cannot translate your question by Translation feature.

   • Answer: Answer to your question. Note that we cannot translate your question by Translation feature.

   • Feature question: This helps you to list your question in the chatbox.

     Write questions and answers in your language because we can not translate your question by Translation feature yet.

     
3. Click Save

   
4. Your new question is added. By turning on Published, this question will be displayed in the FAQ chatbox & FAQ page

   
5. To edit question, hover on that question and click . Click to delete question.

   
6. Featured question: By clicking Featured, this question will be displayed in the Article section in the chatbox

   

   
7. You can change position of question within a category by draging question to your preferred position

Import FAQs

You can import many questions and answers to Chatty by CVS file.

1. Get the sample file to import FAQs

• Go to FAQs -> Click Import FAQs -> Click

This is samp file to import FAQs

1. Enter your questions and answers in CVS file

In sample file, there are 5 fields:

• Question

• Answer

• Category: Category name that question belongs to

• Published question: TRUE = published question, FALSE = unpublished question

• Featured question: TRUE = featured question, FALSE = featured question

1. Save and upload file

• Click Import FAQs -> Drop CVS file and select your option for all FAQs

  • Overwrite FAQs that have the same questions

  • Published all new categories

Export FAQs

You can also export FAQs in CVS file.

Go to FAQs -> Click Export FAQs -> Select FAQs you want to export -> Click Export

In FAQs file, there are 7 fields:

• Question

• Answer

• Category: Category name that question belongs to

• Published question: TRUE = published question, FALSE = unpublished question

• Featured question: TRUE = featured question, FALSE = featured question

• Published category: TRUE = published category, FALSE = unpublished category

• Featured category: TRUE = featured category, FALSE = featured category