Chatty Help Center
Avada productsGo to app
  • Welcome
  • 🚀Getting started
    • Intro to Chatty
    • Quick start
  • 💬Live chat
    • Live chat
    • Your inbox
      • Conversations
      • Customers
      • Chat zone
      • Conversation details
    • Channels
      • Email
      • Facebook messenger/Instagram
    • Automation
    • Contacts
    • Team
      • Team member
    • Quick replies
  • 🤖AI
    • Overview
      • AI completion score
      • What AI assistant can do
      • How Chatty trains AI
    • Data sources
      • How to train AI
    • Settings
    • Test & optimize
    • Meet your new AI support
  • 🗨️Chatbox
    • Chatbox settings
    • Contact button
    • Deep links
  • 📱Mobile & web app
    • Mobile app
      • App tour guide
    • Web app
  • 📃Build FAQs
    • Add category
    • Add questions
    • FAQs page
    • FAQs block
    • FAQs analytics
  • ⚙️Others
    • General settings
    • Order tracking
    • Translation
    • Notifications
    • Analytics
    • Online hours
  • 🧩Integrations
    • Joy
    • Klaviyo
    • Air Reviews
  • 🔖PRODUCT ROADMAP
    • Product roadmap
    • Release notes
    • Pricing
  • ⁉️FAQs
    • Uninstall Chatty
  • 🔏Privacy policy
    • AI Compliance
    • Cookie policy
Powered by GitBook
On this page
  • Add new question
  • Manage FAQs
  • Import FAQs
  • Export FAQs

Was this helpful?

  1. Build FAQs

Add questions

How to add or remove new questions and answers

PreviousAdd categoryNextFAQs page

Last updated 3 months ago

Was this helpful?

Who can use this feature?

  • This feature is avaible for all users.

After creating , you can add questions in category.

Add new question

1

Go to FAQs

2

Click Add new

3

Click Add FAQ

4

Enter question and answer

5

Set up FAQ

  • Select status: Published or draft

  • Select category (required)

  • Featured question: This helps you to list the category in the first page chatbox

6

Click Save

Manage FAQs

  • To edit question, hover on that question and click

  • To delete question, hover on that category and click

  • Change position of question in a category by dragging it to new position

  • Star or unstar category to make it featured

Import FAQs

You can import many questions and answers to Chatty by CVS file.

1

Get the sample file to import FAQs

Go to FAQs → Select More actions → Click Import FAQs → Download a sample CVS

2

Enter your questions and answers in CVS file

It is required to fill in all information (keep hearders).

In sample file, there are 5 fields:

  • Question

  • Answer

  • Category: Category name that question belongs to

  • Published question: TRUE = published question, FALSE = unpublished question

  • Featured question: TRUE = featured question, FALSE = not featured question

File size must be less than 1MB

3

Save and upload file

Click Import FAQs -> Drop CVS file and select your option for all FAQs

  • Overwrite FAQs that have the same questions

  • Published all new categories

Export FAQs

You can also export FAQs in CVS file.

Go to FAQs → Select More actions → Click Export FAQs → Select which FAQs you want to export → Click Export

In FAQs file, there are 7 fields:

  • Question

  • Answer

  • Category: Category name that question belongs to

  • Published question: TRUE = published question, FALSE = unpublished question

  • Featured question: TRUE = featured question, FALSE = not featured question

  • Published category: TRUE = published category, FALSE = unpublished category

  • Featured category: TRUE = featured category, FALSE = not featured category

📃
category
This is samp file to import FAQs