Add category
How to add or remove categories of questions
What is category?
Category helps grouping questions in the same topic.
In default, we have 2 categories (with questions) which are popular for Shopify users:
Order & Shipping
Exchange & Return
You can edit, add more questions and delete categories.
Add new category
Enter information for category
Category name: Title of Category displayed in the FAQ page
Icon: Select a relevant icon that helps users understand your content. We also support some other icons. Click View more to check out other options. You can also upload your own icons by clicking icon upload.
Position: Position of the Category in the FAQ page from top to bottom
Status: Keep the category ublished or draft
Feature category: This helps you to list the category in the first page chatbox.

Manage category
To edit category, hover on that category and click
To delete category, hover on that category and click
Change position of category by dragging it to new position
Star or unstar category to make it featured

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