Air Reviews
How Chatty can help you engage with customers to get more reviews
Why Chatty for reviews collection
Chatty is an AI-powered live chat platform that helps you engage with customers in real-time to solve their concerns. Then Chatty converts these positive interactions into reviews.
By using Chatty with Air Reviews, you can create a complete feedback loop that turns conversations into social proof for your store.
Chatty helps:
Capture customer's situation in real-time before it becomes a public review
Resolve issues quickly to prevent negative reviews
Create personalized touchpoints for requesting reviews
Provide 24/7 support with AI to address customer questions instantly
How to set up Chatty for review collection
Install Chatty & Air Reviews
Set up a customer support center
Enable chatbox
Enable live chat
Activate & train AI
Learn more to get started with Chatty
Best practices for review collection
📍 Training AI assistant to encourage reviews
Add questions about leaving a review
Create replies that politely guide customers to leave reviews
📍 Set up proactive chat for potential customers
Identify when customers can leave review
Set up proactive messages to encourage customers to leave a review
📍 Add FAQs about review collections for post-purchase questions
In FAQs list, add more content about review collection to answers for post-purchase questions
Respond quickly to prevent negative reviews
When customers have issues, the speed of your response can determine whether they leave a negative review or become loyal advocates:
Set up notifications in Chatty to alert you of new messages
Use quick replies for common questions
Prioritize responding to customers who express frustration
Resolve issues completely before requesting a review
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