Air Reviews
How Chatty can help you engage with customers to get more reviews
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How Chatty can help you engage with customers to get more reviews
Last updated
Was this helpful?
Chatty is an AI-powered live chat platform that helps you engage with customers in real-time to solve their concerns. Then Chatty converts these positive interactions into reviews.
By using Chatty with Air Reviews, you can create a complete feedback loop that turns conversations into social proof for your store.
Chatty helps:
Capture customer's situation in real-time before it becomes a public review
Resolve issues quickly to prevent negative reviews
Create personalized touchpoints for requesting reviews
Provide 24/7 support with AI to address customer questions instantly
Add questions about leaving a review
Create replies that politely guide customers to leave reviews
Identify when customers can leave review
Set up proactive messages to encourage customers to leave a review
In FAQs list, add more content about review collection to answers for post-purchase questions
When customers have issues, the speed of your response can determine whether they leave a negative review or become loyal advocates:
Set up in Chatty to alert you of new messages
Use for common questions
Prioritize responding to customers who express frustration
Resolve issues completely before requesting a review