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  • Why Chatty for reviews collection
  • How to set up Chatty for review collection

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  1. Integrations

Air Reviews

How Chatty can help you engage with customers to get more reviews

PreviousKlaviyoNextProduct roadmap

Last updated 9 days ago

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Who can use this feature?

  • This feature is available for all users

  • Get free

Why Chatty for reviews collection

Chatty is an AI-powered live chat platform that helps you engage with customers in real-time to solve their concerns. Then Chatty converts these positive interactions into reviews.

By using Chatty with Air Reviews, you can create a complete feedback loop that turns conversations into social proof for your store.

Chatty helps:

  • Capture customer's situation in real-time before it becomes a public review

  • Resolve issues quickly to prevent negative reviews

  • Create personalized touchpoints for requesting reviews

  • Provide 24/7 support with AI to address customer questions instantly

How to set up Chatty for review collection

1

Install Chatty & Air Reviews

2

Set up a customer support center

  • Enable chatbox

  • Enable live chat

  • Activate & train AI

Learn more to with Chatty

3

Best practices for review collection

Training AI assistant to encourage reviews

  • Add questions about leaving a review

  • Create replies that politely guide customers to leave reviews

Set up proactive chat for potential customers

  • Identify when customers can leave review

  • Set up proactive messages to encourage customers to leave a review

Add FAQs about review collections for post-purchase questions

  • In FAQs list, add more content about review collection to answers for post-purchase questions

Respond quickly to prevent negative reviews

When customers have issues, the speed of your response can determine whether they leave a negative review or become loyal advocates:

  1. Set up in Chatty to alert you of new messages

  2. Use for common questions

  3. Prioritize responding to customers who express frustration

  4. Resolve issues completely before requesting a review

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