Pricing

How much you need to pay to use Chatty and what you'll get

Pricing

• 500 AI replies/month

• $0.04 per additional reply

• 500 products for AI training

• 3 agents

• Multi-channel

• 12-month chat history

• Fully-customizable chatbox

• 2,000 AI replies/month

• $0.038 per additional reply

• 5,000 products for AI training

• 10 agents

• Multi-channel

• Unlimited chat history

• Fully-customizable chatbox

• Analytics

• 8,000 AI replies/month

• $0.025 per additional reply

• 10,000 products for AI training

• Unlimited agents

• Multi-channel

• Unlimited chat history

• Fully-customizable chatbox

• Analytics

• Dedicated AI consultant

$16.99/month with annual bill

$40.99/month with annual bill

$169.99/month with annual bill

FREE
100 AI replies/month No additional replies 1 email channel FAQs page 100 products for AI training 90 days chat history

Compare plans

Features	Free	Basic ($19.99)	Pro ($49.99)	Plus ($199)
AI assistant
AI chatbot replies	100	1,000	2,000	8,000
Additional replies	✖️	$0.04/reply	$0.038/reply	$0.025/reply
Products for AI training	100	500	5,000	10,000
Custom answers for AI training	100	1,000	Unlimited	Unlimited
URL & File for AI training	20	50	500	700
AI transfer	✅	✅	✅	✅
Instructions for AI	✅	✅	✅	✅
Live chat & Helpdesk
Live chat	✅	✅	✅	✅
Team member	1	3	10	Unlimited
Notifications	✅	✅	✅	✅
View customer details	✅	✅	✅	✅
View shopping carts	✖️	✅	✅	✅
View history browsing	✅	✅	✅	✅
Auto chat assignment	✅	✅	✅	✅
Auto chat resolution	✅	✅	✅	✅
Chat history	90 days	12 months	Unlimited	Unlimited
Insert file & image	✅	✅	✅	✅
Insert Shopify data (Product, Discount)	✅	✅	✅	✅
Insert FAQs	✅	✅	✅	✅
Quick replies	✅	✅	✅	✅
Channels
Email	1 email	Unlimited	Unlimited	Unlimited
Messenger and Instagram	✅	✅	✅	✅
Whatsapp	✅	✅	✅	✅
FAQs
Unlimited FAQs	✅	✅	✅	✅
Import, Export FAQs	✅	✅	✅	✅
FAQs page customization	Default	Fully-customizable	Fully-customizable	Fully-customizable
FAQs block	✅	✅	✅	✅
Auto translate FAQs	✖️	✅	✅	✅
Integration
Klaviyo	✅	✅	✅	✅
Joy: Loyalty program & Rewards	✅	✅	✅	✅
Preferences
Chatbox customization	Default preset	Fully-customizable	Fully-customizable	Fully-customizable
Chatbox logo	✖️	✅	✅	✅
Multi-language translation	✖️	✅	✅	✅
Others
Analytics	✅	✅	✅	✅
24/7 support	✅	✅	✅	✅
Dedicated consultant	✖️	✖️	✖️	✅

Promotion deal

Download app and claim your own deal in the app.

FAQs

Is there still a free plan available?

Yes, our free plan will continue to be available with its current features.

How much do the paid plans cost?

We have Basic monthly plan at $19.99 and Pro at ($49.99). See plan comparisons for more details.

What additional features do the paid plans offer?

We have some new features help you better support customers:

• Team management

• Auto translate feature

Will there be a trial period for the paid features?

We offer 14 days free trial for any paid plan. You can cancel anytime during trial period.

Will I lose access to the features I'm currently using for free? If no, what are free features?

These following features will be limited in Chatty free version:

• Customize chatbox

• Auto translation

• Chat history: 90 days

• No follow-up email

• Chat avatar customization

Are there any discounts for long-term subscriptions?

Yes. To celebrate our launch, we're offering Early bird deal: 50% off for the first 3 months

What happens to my existing data and settings if I don't upgrade?

Your settings and data will be safe.

Will my chat history be affected if I don't upgrade?

Your chat history will be removed if it more than 90 days.

Can I have a refund?

Yes, you can. We offer a 30-day Money Back Guarantee (30 days from the start of your free trial), which applies for the following circumstances:

• You do not wish to continue the subscription after the first month

• You cancel the paid plan before the first circle ends

• You forget cancel trial period or have accidentally choose the paid plan without using it in the first month

What is an AI reply, and how is it counted?

An AI reply is counted each time the AI assistant sends a message to a customer.

If the AI generates a multi-part response, each part is counted as a separate reply.

System messages, like welcome greetings, are not counted toward your usage.

What happens if I exceed the monthly AI reply limit?

• Free plan users: AI assistant will be deactivated. You can still handle conversations manually in Inbox.

• Paid plan users: Additional AI replies will be automatically charged according to your plan’s overage rates.

If I upgrade my plan, when is my usage reset?

Your AI reply usage is reset immediately after you upgrade your plan. If the AI assistant was previously deactivated due to usage limits, it will be reactivated automatically.

What happens if my store exceeds the product limit?

If your store exceeds the product limit for your plan, only the most recently added products will be used by the AI assistant.

You can upgrade to a higher plan with an increased product limit.