Pricing

How much you need to pay to use Chatty and what you'll get

Pricing

• 500 AI replies/month

• $0.04 per additional reply

• 500 products for AI training

• 3 agents

• Multi-channel

• 12-month chat history

• Fully-customizable chatbox

• 2,000 AI replies/month

• $0.038 per additional reply

• 5,000 products for AI training

• 10 agents

• Multi-channel

• Unlimited chat history

• Fully-customizable chatbox

• Analytics

• 8,000 AI replies/month

• $0.025 per additional reply

• 10,000 products for AI training

• Unlimited agents

• Multi-channel

• Unlimited chat history

• Fully-customizable chatbox

• Analytics

• Dedicated AI consultant

$16.99/month with annual bill

$40.99/month with annual bill

$169.99/month with annual bill

FREE
100 AI replies/month No additional replies 1 email channel FAQs page 100 products for AI training 90 days chat history

Compare plans

Features	Free	Basic ($19.99)	Pro ($49.99)	Plus ($199)
AI assistant
AI chatbot replies	100	1,000	2,000	8,000
Additional replies	✖️	$0.04/reply	$0.038/reply	$0.025/reply
Products for AI training	100	500	5,000	10,000
Custom answers for AI training	100	1,000	Unlimited	Unlimited
URL & File for AI training	20	50	500	700
AI transfer	✅	✅	✅	✅
Instructions for AI	✅	✅	✅	✅
Live chat & Helpdesk
Live chat	✅	✅	✅	✅
Team member	1	3	10	Unlimited
Notifications	✅	✅	✅	✅
View customer details	✅	✅	✅	✅
View shopping carts	✖️	✅	✅	✅
View history browsing	✅	✅	✅	✅
Auto chat assignment	✅	✅	✅	✅
Auto chat resolution	✅	✅	✅	✅
Chat history	90 days	12 months	Unlimited	Unlimited
Insert file & image	✅	✅	✅	✅
Insert Shopify data (Product, Discount)	✅	✅	✅	✅
Insert FAQs	✅	✅	✅	✅
Quick replies	✅	✅	✅	✅
Channels
Email	1 email	Unlimited	Unlimited	Unlimited
Messenger and Instagram	✅	✅	✅	✅
Whatsapp	✅	✅	✅	✅
FAQs
Unlimited FAQs	✅	✅	✅	✅
Import, Export FAQs	✅	✅	✅	✅
FAQs page customization	Default	Fully-customizable	Fully-customizable	Fully-customizable
FAQs block	✅	✅	✅	✅
Auto translate FAQs	✖️	✅	✅	✅
Integration
Klaviyo	✅	✅	✅	✅
Joy: Loyalty program & Rewards	✅	✅	✅	✅
Preferences
Chatbox customization	Default preset	Fully-customizable	Fully-customizable	Fully-customizable
Chatbox logo	✖️	✅	✅	✅
Multi-language translation	✖️	✅	✅	✅
Others
Analytics	✅	✅	✅	✅
24/7 support	✅	✅	✅	✅
Dedicated consultant	✖️	✖️	✖️	✅

Promotion deal

Download app and claim your own deal in the app.

FAQs

Will I lose access to the features I'm currently using for free? If no, what are free features?

These following features will be limited in Chatty free version:

• Customize chatbox

• Auto translation

• Chat history: 90 days

• No follow-up email

• Chat avatar customization

What additional features do the paid plans offer?

We have some new features help you better support customers:

• Team management

• Auto translate feature

Is there still a free plan available?

Yes, our free plan will continue to be available with its current features.

How much do the paid plans cost?

We have Basic monthly plan at $19.99 and Pro at ($49.99). See plan comparisons for more details.

Will there be a trial period for the paid features?

We offer 14 days free trial for any paid plan. You can cancel anytime during trial period.

Are there any discounts for long-term subscriptions?

Yes. To celebrate our launch, we're offering Early bird deal: 50% off for the first 3 months

What happens to my existing data and settings if I don't upgrade?

Your settings and data will be safe.

Will my chat history be affected if I don't upgrade?

Your chat history will be removed if it more than 90 days.

Can I have a refund?

Yes, you can. We offer a 30-day Money Back Guarantee (30 days from the start of your free trial), which applies for the following circumstances:

• You do not wish to continue the subscription after the first month

• You cancel the paid plan before the first circle ends

• You forget cancel trial period or have accidentally choose the paid plan without using it in the first month