Analytics

Analytics for chat performance of your store

In Dashboard, you can check analytics of chat performance of your store.

Analytics that are provided in Dashboard:

• All conversations: All conversations in the selected time range

• New conversations: Total number of new conversations has started in the selected time range

• Average first response time: Average first response time of all convesations in the selected time range

Go to Dashboard -> Scroll down to Analytics.

You can select time range to filter your analytics. Or click Reload to refresh the latest data.