Facebook messenger/Instagram
Connect Facebook page and Instagram receive and reply to messages directly in Chatty inbox
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Connect Facebook page and Instagram receive and reply to messages directly in Chatty inbox
Last updated
Was this helpful?
This feature allows you to receive and respond to both Facebook Messenger and Instagram direct messages directly within your Chatty inbox.
By connecting these to Chatty, you can:
Manage all conversations from Facebook and Instagram, in one centralized location
Save time by not switching between different platforms
Provide faster and more consistent customer support
Keep track of customer interactions across different platforms
Respond to customers on their preferred communication channel
Only Instagram business accounts connected to your Facebook Page can be integrated.
Go to Settings → Channels
In Messenger/Instagram, click Manage
Click Connect to Facebook
Log in to your Facebook account
Select pages to connect
Click Save
After connecting your Facebook account, you can check your connected pages here.
If "No associated Instagram account found" appears, you need to connect an Instagram business account to your Facebook Page first through Facebook's settings. Learn more.
Click Reconnect
Click Edit previous settings
Select the pages you want to connect
Continue to save
Turn off page
Click Save
Click Disconnect
Click Connect to Facebook and connect to your new account
Messages from connected pages will be synced to Chatty inbox.
In Inbox, messages from Facebook/Instagram have Messenger/Instagram icon.
You can click Messenger in "Channel" to select all conversations from Facebook or Instagram.
Click Edit in the connected page