Chatbox settings
How to customize chatbox style to fit your brand style
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How to customize chatbox style to fit your brand style
Last updated
Was this helpful?
Chatbox is popup on your website includes sections to track order, contact and question list. This is how a chatbox looks like on your website.
In general settings, you can:
Turn on/off chatbox
Turn on chat focus mode
Set header
Set blocks
In appearance settings, you can:
Customize brand color
Set chatbox button
Set chatbox style
Remove watermark
In Advanced settings, you can:
Set deep links
Set display devices & pages
Add custom code
There are 4 blocks in chatbox:
Contact us: This helps you to set up all contact methods for your store. Turn it on and click Edit to add your contact methods.
FAQs: Pick some questions to show on first page of chatbox
Categories: Pick some categories to show on first page of chatbox
Chat as guest: Need to submit a form to start chatting
Chat as anonymous: Stay anonymous and don't need to submit a form
Show both options
It helps you collect customer information if you set "chat as guest" as a way to start a chat.
You can collect: email, name and phone number.
The message counter is a small red number that appears on your chat widget icon.
It shows your visitors how many unread messages or welcome messages are waiting for your response.
Order tracking: Helps track orders (third party allowed). Learn more about .
Learn how to .
Learn .
If you turning on Welcome teaser in , it will count welcome messages as unread messages.