Joy

How to integrate Chatty with Joy Rewards & Loyalty Program

Who can use this feature?

• This feature is available for all users who are using both Chatty and Joy

What is Joy Rewards & Loyalty Program?

Joy is a Shopify app that provide loyalty program for enhancing customer retention and satisfaction.

It offers a full suite of features (rewards program, points, VIP tiers and referrals…).

Learn more about Joy Rewards & Loyalty Program

Why integrate Joy?

By integrating Chatty with Joy, you can get access to customer’s loyalty profile and activity right in Chatty Inbox, which include:

• Type

• VIP tier

• Points balance

• Birthday

• Referral link

Then, you have more information to personalize answers to customer inquiries or provide suitable services/products.

You can check Joy profile in:

• Customer details in Contacts

• Conversation details

Joy profile shown in customer details

Joy profile shown in conversation details

How to integrate?

1

Go to Integrations

2

In Joy, click Manage

3

Install Joy (step 1)

If you already install Joy, skip step 1

4

Click Connect (step 2)

5

After integrating, you can Go to Customer details or Conversation details to check Joy profile