Notifications
Send notification for new messages
Last updated
Was this helpful?
Send notification for new messages
Last updated
Was this helpful?
Who can use this feature?
This feature is available for all users
Setting notifications for messages helps you take care of all customers. No missing messages.
Web push notifications: Send push notifications to your web browser. Make sure that your allow notifications on your device.
Sound notifications (advanced): Web browser will play sound for new messages (only from end users' web browser, when you send them messages)
Email notifications: Send emails for new messages
Mobile notfication: Download Chatty mobile app for notifications on mobiles
You need to turn on notifications
Go to Notifications -> In Notify me when, select "Web" for options you want to get notifications:
There is a conversation assigned to me
There is a new message from unassigned conversations
There is a new message from conversations assigned to me
There are no replies in 15 minutes from conversations assigned to me
Currently, we support web push notifications on these web browsers: Chrome, Microsoft Edge, Firefox, Opera, and Samsung Internet.
Read detailed instructions for each web browser below.
If you are using different web browser which is not in the list, contact our support team through live chat in app.
You need to enable notifications for that web browser on your device (Windows, MacOS, Mobile) so that you can receive push notifications.
Go to Settings -> System -> Notifications (or Notifications & actions)
In "Get notifications from these senders", find your web browser
Turn on notifications
Click Apple menu -> Click Notifications in the sidebar
In Application Notifications, find your web browser
Turn on notifications
To get notifications for new messages on mobiles, download Chatty app.
In Web push, click Manage
You might see a new window is opened. Click
Turn on Notifications
Get back to Chatty and click to Save.
Click Send test to check.
In Web push, click Manage
You might see a new window is opened. Turn on Notifications.
Refresh page. Click to Save.
Click Send test to check if notification works.
We cannot help you grant permission for Chatty if you use Firefox web browser. Go to Chatty web app to activate notification.
In top banner, click Set up in web app. You'll redirected to Chatty web app.
Learn how to activate account for web app.
In web app, click Enable in the banner
Click Allow
Get back to Chatty and refresh page. Click Send test to check if notification works.
Turn on "Web push notifications"
You might see a new window is opened and click Allow
Refresh page. Click to Save.
After saving, you can click Send test to check if notification works.
By turning sound notification, your customer will get notifications for new messages with sound from devices.
You can select which type of messages you want to get notifications for: Only first message or all messages.
By turning on email notifications, you will get emails for new messages or any other settings you want to.
You can add more emails to get notifications in Manage.
Go to Notification.
Select "Email" for options you want to get notifications:
A conversation is assigned to me
There is a new message from unassigned conversations
There is a new message from assigned conversations
There are no replies (for new messages) in 15 minutes from assigned conversations
Click Save
After saving, you can click Send test email to get sample test.
This helps prevent important notifications from being filtered to spam. You'll receive Chatty notifications in your primary inbox and never miss customer messages.
To keep Chatty emails out of spam, you can follow one of these ways:
Add Chatty email to safe sender list
Mark emails as important/not spam
Open Chatty email
When marked as important, the icon will turn yellow.
You will see a browser pop up. Click to open notification settings.
Add Chatty email to safe sender list
Mark emails as important/not spam
Click the importance marker next to the email subject