Chatty Help Center
Avada productsGo to app
  • Welcome
  • 🚀Getting started
    • Intro to Chatty
    • Quick start
  • 💬Live chat
    • Live chat
    • Your inbox
      • Conversations
      • Customers
      • Chat zone
      • Conversation details
    • Channels
      • Email
      • Facebook messenger/Instagram
    • Automation
    • Contacts
    • Team
      • Team member
    • Quick replies
  • 🤖AI
    • Overview
      • AI completion score
      • What AI assistant can do
      • How Chatty trains AI
    • Data sources
      • How to train AI
    • Settings
    • Test & optimize
    • Meet your new AI support
  • 🗨️Chatbox
    • Chatbox settings
    • Contact button
    • Deep links
  • 📱Mobile & web app
    • Mobile app
      • App tour guide
    • Web app
  • 📃Build FAQs
    • Add category
    • Add questions
    • FAQs page
    • FAQs block
    • FAQs analytics
  • ⚙️Others
    • General settings
    • Order tracking
    • Translation
    • Notifications
    • Analytics
    • Online hours
  • 🧩Integrations
    • Joy
    • Klaviyo
    • Air Reviews
  • 🔖PRODUCT ROADMAP
    • Product roadmap
    • Release notes
    • Pricing
  • ⁉️FAQs
    • Uninstall Chatty
  • 🔏Privacy policy
    • AI Compliance
    • Cookie policy
Powered by GitBook
On this page
  • Customer's online status
  • Customer behavior
  • Send message
  • Format text
  • Send emoji
  • React and reply message
  • Insert discount
  • Insert FAQs
  • Send files
  • Quick replies
  • Insert products

Was this helpful?

  1. Live chat
  2. Your inbox

Chat zone

How to chat with your customer more efficiently

PreviousCustomersNextConversation details

Last updated 7 months ago

Was this helpful?

Who can use this feature?

  • This feature is still in beta and only available for some specific users

This is where you reply and chat with your customers.

Customer's online status

You can check customer's online status on the top banner.

If your customer is offline, message will be sent to their email.

If they are anynomous users (those don't have emails), you'll need to prodive email to keep the conversation going with them.

Customer behavior

In chat zone, you can check customer behaviour like add to cart or place an order.

List of customer behavior:

  • Start a chat

  • Add products to empty cart (show with product details)

  • Add products to existing cart (show with product details)

  • Remove products from cart (show with product details)

  • Place an order (coming soon)

Send message

In chatzone, enter your message and click Send or Enter to send messages.

You can change the action of Enter in settings.

Go to Settings -> General -> Go to Inbox settings -> Select method to send message

Format text

You can format your text in bold or italic and insert link.

To add link into text in chat, you can:

  • Enter your link in chat -> Click Edit

Send emoji

Send emoji to your customers in conversation by clicking icon

React and reply message

In chat, you can reply ro react to a message.

Insert discount

In chatzone, you can insert and send customer discounts available in your store.

  1. Select your discount

  2. Click Send

  3. Discount will be shown in conversation with Shop now button. Customer can click Shop now to go shopping with your discount.

Insert FAQs

You can only add FAQs in default language.

Send files

  1. Select your files. You can send unlimited images and files in chat, maximum 10 files per time.

    Supported image types are: JPG, JPEG, PNG, GIF. File size must be less than 20MB.

  2. Click Send

Quick replies

Insert products

You can send producs (product variants) or collections to customer in chat.

Click and enter your text and link

Enter your text in chat -> Select text and click -> Enter your link

In conversation, click

You can send answers from your directly in chat.

In conversation, click icon to get access to FAQs hub. Click to quickly insert your answer and send.

In conversation, click icon

In conversation, click icon or type / to get access to quick replies. Then simply click to select your quick replies.

To set up quick replies, go to Settings -> Quick replies. Learn more

In conversation , click icon -> Select product or collection -> Click Insert

💬
FAQs hub
how to set up quick replies.
React emoji to a text
Reply to a text
This is how products look like in chat