Chat zone
How to chat with your customer more efficiently
Who can use this feature?
This feature is still in beta and only available for some specific users
This is where you reply and chat with your customers.
Customer's online status
You can check customer's online status on the top banner.
If your customer is offline, message will be sent to their email.
If they are anynomous users (those don't have emails), you'll need to prodive email to keep the conversation going with them.
Customer behavior
In chat zone, you can check customer behaviour like add to cart or place an order.
List of customer behavior:
Start a chat
Add products to empty cart (show with product details)
Add products to existing cart (show with product details)
Remove products from cart (show with product details)
Place an order (coming soon)
Send message
In chatzone, enter your message and click Send or Enter to send messages.
You can change the action of Enter in settings.
Go to Settings -> General -> Go to Inbox settings -> Select method to send message
Format text
You can format your text in bold or italic and insert link.
To add link into text in chat, you can:
Enter your link in chat -> Click Edit
Send emoji
Send emoji to your customers in conversation by clicking icon
React and reply message
In chat, you can reply ro react to a message.
Insert discount
In chatzone, you can insert and send customer discounts available in your store.
Select your discount
Click Send
Discount will be shown in conversation with Shop now button. Customer can click Shop now to go shopping with your discount.
Insert FAQs
You can send answers from your FAQs hub directly in chat.
You can only add FAQs in default language.
Send files
Select your files. You can send unlimited images and files in chat, maximum 10 files per time.
Supported image types are: JPG, JPEG, PNG, GIF. File size must be less than 20MB.
Click Send
Quick replies
To set up quick replies, go to Settings -> Quick replies. Learn more how to set up quick replies.
Insert products
You can send producs (product variants) or collections to customer in chat.
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