Chat zone

How to chat with your customer more efficiently

Who can use this feature?

  • This feature is still in beta and only available for some specific users

This is where you reply and chat with your customers.

React and reply message

In chat, you can reply ro react to a message. You can format your text in bold or italic.

Customer behavior

In chat zone, you can check customer behaviour like add to cart or place an order.

List of customer behavior:

  • Start a chat

  • Add products to empty cart (show with product details)

  • Add products to existing cart (show with product details)

  • Remove products from cart (show with product details)

  • Place an order (coming soon)

Insert discount

In chatzone, you can insert and send customer discounts available in your store.

  1. Select your discount

  2. Click Send

  3. Discount will be shown in conversation with Shop now button. Customer can click Shop now to go shopping with your discount.

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