Chat zone

How to chat with your customer more efficiently

Who can use this feature?

This is where you reply and chat with your customers.

You can check customer's online status on the top banner.

If your customer is offline, message will be sent to their email.

If they are anynomous users (those don't have emails), you'll need to prodive email to keep the conversation going with them.

In chat zone, you can check customer behaviour like add to cart or place an order.

List of customer behavior:

In chatzone, enter your message and click Send or Enter to send messages.

You can change the action of Enter in settings.

Go to Settings -> General -> Go to Inbox settings -> Select method to send message

You can format your text in bold or italic and insert link.

To add link into text in chat, you can:

Send emoji to your customers in conversation by clicking icon

In chat, you can reply ro react to a message.

In chatzone, you can insert and send customer discounts available in your store.

In conversation, click
Select your discount
Click Send
Discount will be shown in conversation with Shop now button. Customer can click Shop now to go shopping with your discount.

You can send answers from your FAQs hub directly in chat.

In conversation, click icon to get access to FAQs hub. Click to quickly insert your answer and send.

You can only add FAQs in default language.

In conversation, click icon
Select your files. You can send unlimited images and files in chat, maximum 10 files per time.
Supported image types are: JPG, JPEG, PNG, GIF. File size must be less than 20MB.
Click Send

In conversation, click icon or type / to get access to quick replies. Then simply click to select your quick replies.

To set up quick replies, go to Settings -> Quick replies. Learn more how to set up quick replies.

You can send producs (product variants) or collections to customer in chat.

In conversation , click icon -> Select product or collection -> Click Insert

Last updated 14 days ago