Release notes
Multiple store chat
New feature
You can manage conversations from many stores in one place.
If your email is invited to many stores, you can easily switch between stores to manage conversations in that account.
Log in full version app → Check top right corner to switch between stores.
15 November 2024
Messenger integration
New feature
By connecting Facebook account to Chatty, you can receive and reply to Facebook messages from customers right in app.
Go to Channels → Click Manage in Facebook messenger → Click Connect account. Learn more.
24 October 2024
AI assistant (beta)
New feature
AI assistant helps you solve customer's questions faster, which results in happier customers and less strain on the support team.
We've trained our AI on your data source, so it can provide accurate and relevant answers to questions about your store, products and services.
Go to Assistant → AI assistant → Click Manage → Set up your welcome message and Data source.
18 October 2024
Updated quick start
Improvement
Get started quicker with our redesigned setup guide, which is divided into 2 groups which satisfy users' needs: Build FAQs and set up live chat.
04 October 2024
Email signature
New feature
Now you can set up email signatures for emails sent to customers in conversations from email.
Go to Channels -> Click Manage in emails -> Click Preference and set up your email.
04 October 2024
Improved message sending
Improvement
You can send messages by pressing Shift + Enter (in addition to the existing Enter option).
Go to Settings -> General -> Go to Inbox settings -> Select method to send message
04 October 2024
Updated conversation list interface
Improvement
In Inbox, you can easily get access and filter conversations with our new left-hand panel.
You can filter conversations by All, Resolved, Starred, or Blocked.
You can also filter conversation by channels.
03 October 2024
Manage contacts
New feature
You can now manage customer contacts: edit contact details, delete contact or get access to customer details like: conversation, customer behavior.
03 October 2024
Insert products
New feature
You can insert products (product variants) and collections in chat with customers.
Products and collections will be shown with details and CTA button to boost engagement and sales.
18 Sep 2024
Assistant: Subscribe newsletter
Improvement
In Assistant Subscribe newsletter, after selecting discount, you can add image to that discount.
Along with email, you can ask for name and phone number of customers in form.
18 Sep 2024
FAQs analytics
New feature
Check key metrics about your FAQs, like total views, so you can see how users are interacting with them and improve your self-service support.
You can check total views of each questions in FAQs or in Dashboard.
18 Sep 2024
Hide teaser message
Improvement
You can set up to show or hide teaser message (which is above chatbox). Display settings of teaser include audience, devices and time to show teaser.
Go to Assistant → Select an assistant and set up teaser.
13 Sep 2024
Assistant: Suggested FAQs
New feature
Suggested FAQs asisstant helps show common questions in chatzone and provide instant answer to customers.
09 Sep 2024
Import and export FAQs
New feature
You can import bulk FAQs (questions and answers) and export all FAQs to CVS file.
06 Sep 2024
FAQs page appearance
Improvement
We improve appearance settings of FAQs page.
You can set up: header/background color and FAQs color.
01 Sep 2024
Pre-chat form
New feature
Pre-chat form helps you set up what info from customers you want to collect before chat starts.
Go to Chabox → In “Blocks”, click Edit in “Live chat”. You can require info (name, email, phone) from customers to start chat or allow customers chat as anonymous.
26 Aug 2024
First auto-reply message
New feature
You can set up auto-reply message when you're offline and online. Customers will get this message while waiting for your reply.
Go to Settings -> Chat availability -> Set up First auto-reply.
20 Aug 2024
Deeplink
New feature
Deeplink allows you to create a special URL. When this URL is clicked, it automatically opens the Chatty chatbox on your Shopify store page.
You can add this link to a button or a hyperlink text that you want to use as a trigger. Learn more.
19 Aug 2024
Conversation history
New feature
Now you can send conversation history (the entire chat) to customer when the conversation is marked as solved. Go to Settings → Turn on Conversation history → Conversation history email will be sent to customer's email. Add more emails if you want to receive conversation history.
14 Aug 2024
Export FAQs
New feature
You can export all questions and answers in your FAQs hub in .CVS file.
Go to FAQs → Click Export.
01 Aug 2024
FAQs block
New feature
Now you can add FAQs to any page on your site.
Go to FAQs → Click FAQs block → Add and edit your FAQs block in theme editors. Learn more.
30 Jul 2024
Insert link
New feature
You can easily add link into text in chat by click icon Format text. Learn more.
25 Jul 2024
Online status
New feature
In conversation, you can check customer's online status next to their name. Learn more.
25 Jul 2024
Contact button
New feature
You can add contact button anywhere on your site to provide instant support and improve customer satisfaction. Learn more.
22 Jul 2024
Quick replies
New feature
Quick replies help users set up messages which are common for merchants to answer customers.
Go to Settings → Click Manage quick replies → Turn on and create your quick replies.
In chat, type / for quick access to list of quick replies. Learn more
19 Jul 2024
Upload images and files
New feature
You can upload images and files to send your customers in conversations.
You can send unlimited images and files, maximum 10 files per time. Supported image types are: JPG, JPEG, PNG, GIF. File size must be less than 20MB.
18 Jul 2024
Insert discount
New feature
In conversation, you can send customers discount which is available on your store. Your customers can apply discount easily by just clicking Shop now in conversation. Learn more.
11 Jul 2024
Block user
New feature
Now you can block user to not receive any messages from them anymore.
In conversation details, click Block user and confirm. Learn more.
10 Jul 2024
Sound notification
New feature
By turning sound notification, both you and your customer will get notifications with sound for new messages.
In Notifications, turn on Play sound notifications. Learn more.
09 Jul 2024
Chatty mobile app
New feature
Chatty mobile app is now available. You can answer customer questions on your devices anywhere anytime.
In dashboard, click Install mobile app in setup guide and follow instructions to download app. Learn more.
08 Jul 2024
Unread conversations
New feature
Now you can filter unread conversations in your inbox for faster and more efficient customer support.
26 Jun 2024
Assistant: Subscribe newsletter
New feature
Subscribe newsletter - New assistant for your live chat is available now.
This helps capture your customer’s emails & increase conversion rate by hot deals, exclusive updates and rewards.
Go to Assistant → In Subscribe newsletter, click Manage → Edit your chat flow.
Learn more about Assistant.
25 Jun 2024
Customer details
Improvement
In conversation details, now you can check customer information (phone, name, address, etc.), their order details and notes.
This requires permission update to our app. Learn more.
20 Jun 2024
Translate FAQs
New feature
Now you can translate all questions and answers in Translation. Auto translate is also available. Learn more.
14 Jun 2024
Customer behavior
New feature
In a conversation with a customer, you can check their behaviour like add to cart or place an order. Learn more.
13 Jun 2024
New presets for chatbox
Improvement
More presets are available in chatbox settings.
You can preview preset in the dark and light mode. Or custom your own style.
11 Jun 2024
Name and avatar of chatbot
New feature
Now you can set up name and avatar of chatbot in live chat.
Go to Settings and set up your information. Learn more.
11 Jun 2024
Web push notifications
New feature
You can get web push notifications whenever there're new messages from customers.
Go to Notifications → Turn on Web notifications. Learn more.
05 Jun 2024
Chat analytics
New feature
Now you can check if your chat is working well with our chat analytics. Analytics that are provided in Dashboard:
Total conversations
Total new conversations
Average first response time
05 Jun 2024
Assistant: Welcome visitors
Changed
Assistant helps you offer quick support to customers with targeted scenarios.
Now you can set up welcome visitors flow in Assistant.
31 May 2024
Order tracking
Improvement
Customers can track orders in chatbox by order number and tracking number. Learn more.
31 May 2024
Notifications for new messages
New feature
Setting email notifications for messages helps you take care of all conversations. No missing messages.
Learn more about Notifications.
23 May 2024
WeChat update
New feature
WeChat temporarily unavailable in contact method.
Due to recent updates by WeChat, direct link to personal accounts is no longer supported. Users must now login in using a QR code.
In contact method, WeChat is now unavailable. WeChat will be back when the update is completed.
06 May 2024
Auto-translation
Improvement
More languages are supported in Chatty.
Go to Translation → Select to edit your language → Click Auto-translate.
Learn more about Translation.
23 Apr 2024
Translation for navigation
New feature
If you use widget style with navigation, you can translate content in navigation now.
Go to Translation → Select Show navigation or No navigation → Translate into your language.
08 Mar 2024
More supported languages
Improvement
More languages are supported to auto-translate in app: German, Dutch, Italian, Turkish
08 Mar 2024
New widget style
New feature
You have options to show or hide navigation on FAQs widget. Learn more about navigation.
You can customized how much widget will take much on phone screen. Learn more about ratio on mobile.
07 Mar 2024
New FAQs category interface
New feature
FAQs category is now shown in separate tabs which helps users easily scan and find relevant topics.
FAQs widget preview on mobile is available in app now.
25 Feb 2024
Last updated