Release notes
AI response review
New feature
Now you can view the exact data sources behind each AI response. This helps identify knowledge gaps and improve your AI's accuracy with every AI response.
You can add missing information when answers aren't accurate.
21 March 2025
Connect Instagram
New feature
Now you can receive and reply to Instagram DMs directly in Chatty.
21 March 2025
FAQs analytics
New feature
Go to Analytics, see which FAQs your customers view most and monitor engagement trends over time. Use these insights to update your content to meet customer needs.
You can track:
Total views of FAQs
Most viewed FAQs
Most engaged categories
12 March 2025
Product info for AI training
Improvement
Now you can select which product information is used when answering customer questions for more accurate responses.
In Data sources, go to Products → Click Manage → Change status to show/hide products in training data.
06 March 2025
Custom instructions
New feature
04 March 2025
Online status for team member
Improvement
Now you can set online status not only during working hour but also when your team member is online.
26 February 2025
Internal note
New feature
You and your team can leave private comments within conversations by Internal note. These notes are only visible to your team members, not to customers.
During a customer conversation, click the Notes tab in the chat zone → Type your note in the text box. To mention a team member, type @ followed by their name → Click Send to save your note.
24 February 2025
Klaviyo integration
New feature
This intergration helps sync customer data and chat interactions between Chatty and Klaviyo. This helps:
Keep customer data consistent across platforms
Build smarter customer segments based on chat interactions
Track chat interactions for targeted email campaigns
24 February 2025
Unresolved questions by AI
New feature
Unresolved questions are customer inquiries that your AI Assistant couldn't answer effectively.
To optimize AI response, add answers for unresolved questions.
Go to Unresolved questions → Click Add answer to add answer to data source → Test again to make sure Ai can handle that question.
19 February 2025
Instruction for AI
Improvement
You can set up how AI answers customer questions on: tone of voice and length of answer. In AI assitant → Go to Instruction → Set up how AI answer questions.
13 February 2025
Add multiple questions for AI training data
Improvement
You can import multiple questions and answers at a time using CSV file.
Go to AI assistant → In data source, click Mange Q&A → Click Add data source → Select CSV.
07 February 2025
AI Product recommendation
New feature
AI Product Recommendation enables smart product suggestions based on customer conversations. AI analyzes your store's product catalog and automatically suggests relevant products to customers during live chat conversations.
AI Product Recommendation can:
Suggests relevant products based on customer inquiries
Provides detailed product information
Helps customers find alternatives
Go to AI assistant → Turn on Products in data sources to pull all product information to training AI data. It may take a while to sync all product information.
You can test AI with questions about your products in our test zone.
10 January 2025
AI test zone
Improvement
This allows you to simulate customer interactions before going live with your AI. Make sure your AI gives the right answers that fit your store's needs.
Go to AI & Automation → Click Manage in AI assistant → Add data source to train your AI → Go to Test → Ask AI test questions.
07 January 2025
Images in email signature
Improvement
Images in email signature
30 December 2024
Update email sender
New feature
You can now update email sender to send replies to customers' email in Chatty inbox.
23 December 2024
Joy Loyalty integration
New feature
By integrating Chatty with Joy, you can get access to customer’s loyalty profile and activity right in Chatty Inbox.
12 December 2024
FAQs page layout
Improvement
There are 2 options for your FAQs page layout.
One page layout: Best for simple FAQs, showing all questions in one list
Card layout: Best for detailed help center, grouping questions into categories
To set up new layout: Go to FAQs → Click FAQs page → In Appearance, select your preferred layout.
04 December 2024
Auto assignment
New feature
With auto assignment, conversations will be assigned to your team members.
There are 2 options:
Assign to who responds first
Assign to whoever responds (change with each response)
04 December 2024
Web app
New feature
Web app is a standalone web version that allows you to manage conversations and support tools without logging into Shopify admin.
04 December 2024
Export contacts
New feature
This allows you to download your customer contact information from Chatty in a standardized format.
It makes it easy to use this data in other platforms and systems, like Email Marketing or Loyalty platform.
01 December 2024
Notifications for new messages
Improvement
There are more options for you to get notifications for new messages on your devices.
18 November 2024
Multiple store chat
New feature
You can manage conversations from many stores in one place.
If your email is invited to many stores, you can easily switch between stores to manage conversations in that account.
Log in full version app → Check top right corner to switch between stores.
15 November 2024
Messenger integration
New feature
By connecting Facebook account to Chatty, you can receive and reply to Facebook messages from customers right in app.
24 October 2024
AI assistant (beta)
New feature
AI assistant helps you solve customer's questions faster, which results in happier customers and less strain on the support team.
We've trained our AI on your data source, so it can provide accurate and relevant answers to questions about your store, products and services.
Go to Assistant → AI assistant → Click Manage → Set up your welcome message and Data source.
18 October 2024
Updated quick start
Improvement
Get started quicker with our redesigned setup guide, which is divided into 2 groups which satisfy users' needs: Build FAQs and set up live chat.
04 October 2024
Email signature
New feature
Now you can set up email signatures for emails sent to customers in conversations from email.
Go to Channels -> Click Manage in emails -> Click Preference and set up your email.
04 October 2024
Improved message sending
Improvement
You can send messages by pressing Shift + Enter (in addition to the existing Enter option).
Go to Settings -> General -> Go to Inbox settings -> Select method to send message
04 October 2024
Updated conversation list interface
Improvement
In Inbox, you can easily get access and filter conversations with our new left-hand panel.
You can filter conversations by All, Resolved, Starred, or Blocked.
You can also filter conversation by channels.
03 October 2024
Manage contacts
New feature
You can now manage customer contacts: edit contact details, delete contact or get access to customer details like: conversation, customer behavior.
03 October 2024
Insert products
New feature
You can insert products (product variants) and collections in chat with customers.
Products and collections will be shown with details and CTA button to boost engagement and sales.
18 Sep 2024
Assistant: Subscribe newsletter
Improvement
In Assistant Subscribe newsletter, after selecting discount, you can add image to that discount.
Along with email, you can ask for name and phone number of customers in form.
18 Sep 2024
FAQs analytics
New feature
Check key metrics about your FAQs, like total views, so you can see how users are interacting with them and improve your self-service support.
You can check total views of each questions in FAQs or in Dashboard.
18 Sep 2024
Hide teaser message
Improvement
You can set up to show or hide teaser message (which is above chatbox). Display settings of teaser include audience, devices and time to show teaser.
Go to Assistant → Select an assistant and set up teaser.
13 Sep 2024
Assistant: Suggested FAQs
New feature
Suggested FAQs asisstant helps show common questions in chatzone and provide instant answer to customers.
09 Sep 2024
Import and export FAQs
New feature
You can import bulk FAQs (questions and answers) and export all FAQs to CVS file.
06 Sep 2024
FAQs page appearance
Improvement
We improve appearance settings of FAQs page.
You can set up: header/background color and FAQs color.
01 Sep 2024
Pre-chat form
New feature
Pre-chat form helps you set up what info from customers you want to collect before chat starts.
Go to Chabox → In “Blocks”, click Edit in “Live chat”. You can require info (name, email, phone) from customers to start chat or allow customers chat as anonymous.
26 Aug 2024
First auto-reply message
New feature
You can set up auto-reply message when you're offline and online. Customers will get this message while waiting for your reply.
Go to Settings -> Chat availability -> Set up First auto-reply.
20 Aug 2024
Deeplink
New feature
Deeplink allows you to create a special URL. When this URL is clicked, it automatically opens the Chatty chatbox on your Shopify store page.
19 Aug 2024
Conversation history
New feature
Now you can send conversation history (the entire chat) to customer when the conversation is marked as solved. Go to Channels → Select Email channel -> Go to Preferences -> Turn on Conversation history → Conversation history email will be sent to customer's email. Add more emails if you want to receive conversation history.
14 Aug 2024
Export FAQs
New feature
You can export all questions and answers in your FAQs hub in .CVS file.
Go to FAQs → Click Export.
01 Aug 2024
FAQs block
New feature
Now you can add FAQs to any page on your site.
30 Jul 2024
Insert link
New feature
25 Jul 2024
Online status
New feature
25 Jul 2024
Contact button
New feature
22 Jul 2024
Quick replies
New feature
Quick replies help users set up messages which are common for merchants to answer customers.
Go to Settings → Click Manage quick replies → Turn on and create your quick replies.
19 Jul 2024
Upload images and files
New feature
You can upload images and files to send your customers in conversations.
You can send unlimited images and files, maximum 10 files per time. Supported image types are: JPG, JPEG, PNG, GIF. File size must be less than 20MB.
18 Jul 2024
Insert discount
New feature
11 Jul 2024
Block user
New feature
Now you can block user to not receive any messages from them anymore.
10 Jul 2024
Sound notification
New feature
By turning sound notification, both you and your customer will get notifications with sound for new messages.
09 Jul 2024
Chatty mobile app
New feature
Chatty mobile app is now available. You can answer customer questions on your devices anywhere anytime.
08 Jul 2024
Unread conversations
New feature
Now you can filter unread conversations in your inbox for faster and more efficient customer support.
26 Jun 2024
Assistant: Subscribe newsletter
New feature
Subscribe newsletter - New assistant for your live chat is available now.
This helps capture your customer’s emails & increase conversion rate by hot deals, exclusive updates and rewards.
Go to Assistant → In Subscribe newsletter, click Manage → Edit your chat flow.
25 Jun 2024
Customer details
Improvement
In conversation details, now you can check customer information (phone, name, address, etc.), their order details and notes.
20 Jun 2024
Translate FAQs
New feature
14 Jun 2024
Customer behavior
New feature
13 Jun 2024
New presets for chatbox
Improvement
More presets are available in chatbox settings.
You can preview preset in the dark and light mode. Or custom your own style.
11 Jun 2024
Name and avatar of chatbot
New feature
Now you can set up name and avatar of chatbot in live chat.
11 Jun 2024
Web push notifications
New feature
You can get web push notifications whenever there're new messages from customers.
05 Jun 2024
Chat analytics
New feature
Now you can check if your chat is working well with our chat analytics. Analytics that are provided in Dashboard:
Total conversations
Total new conversations
Average first response time
05 Jun 2024
Assistant: Welcome visitors
Changed
Assistant helps you offer quick support to customers with targeted scenarios.
31 May 2024
Order tracking
Improvement
31 May 2024
Notifications for new messages
New feature
Setting email notifications for messages helps you take care of all conversations. No missing messages.
23 May 2024
WeChat update
New feature
WeChat temporarily unavailable in contact method.
Due to recent updates by WeChat, direct link to personal accounts is no longer supported. Users must now login in using a QR code.
In contact method, WeChat is now unavailable. WeChat will be back when the update is completed.
06 May 2024
Auto-translation
Improvement
More languages are supported in Chatty.
Go to Translation → Select to edit your language → Click Auto-translate.
23 Apr 2024
Translation for navigation
New feature
If you use widget style with navigation, you can translate content in navigation now.
Go to Translation → Select Show navigation or No navigation → Translate into your language.
08 Mar 2024
More supported languages
Improvement
More languages are supported to auto-translate in app: German, Dutch, Italian, Turkish
08 Mar 2024
New widget style
New feature
07 Mar 2024
New FAQs category interface
New feature
FAQs category is now shown in separate tabs which helps users easily scan and find relevant topics.
FAQs widget preview on mobile is available in app now.
25 Feb 2024
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