Quick replies
Create pre-written messages to make replying to customers fast and efficient
Who can use this feature?
This feature is available for all users
Quick replies help users set up messages which are common for merchants to answer customers.
Create quick replies
Go to Settings -> In Quick replies, click Manage
Turn on Quick replies to enable quick replies in chat
Click Create quick reply
Enter shortcut, category and your response. You can enter category name and click Add to add new category.
Click Save
You can edit or delete quick replies.
Use quick replies in chat
In conversation, click icon 
or type / to get access to quick replies. Then simply click to select your quick replies.
In chat, click icon 
to add new quick replies, or go to quick replies settings by clicking icon 
.
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