⁉️FAQs
Frequenly asked questions of Chatty users
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Frequenly asked questions of Chatty users
Last updated
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Please note, in some cases, when the app is removed from your Shopify store, our code might remain but will be disabled. This happens because we lose access to the theme files immediately when you uninstall our app.
Follow these steps to manually remove what's remaining.
Get access to Shopify Admin → Online store → Pages
Select page "Frequently Asked Question"
Click Actions → Delete pages
Yes. Now you can translate questions and answer in Translation.
Before publishing a new language, make sure your website is available in that language.
In Shopify Admin, click Settings -> Language and set up your language.
Online/offline status only works if you turn on Contact us block in chatbox.
Go to Widget -> Genersl
In Blocks, turn on Contact us
Yes, you can export questions in .CVS file. Go to FAQs -> Select questions & click Export.
The most common reason is that your organization's Outlook settings block automatic email forwarding for security reasons. This is a default setting in many company email systems.
Contact your organization's IT admin to request permission. Learn more.