How Chatty trains AI
How Chatty processes your data to create an AI that truly represents your brand voice and knowledge
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How Chatty processes your data to create an AI that truly represents your brand voice and knowledge
Last updated
Was this helpful?
Was this helpful?
Before diving into the training process, it's helpful to understand what AI training means in Chatty:
AI training is the process of teaching the AI assistant to understand your business context and respond appropriately to customer questions
Data sources are the various types of information you provide that help train the AI
Learning process is how the AI processes and learns from your data to generate relevant responses
The AI training process happens in three main stages:
When you add data sources to Chatty, the system:
Analyzes your data to identify key information
Breaks down complex information into smaller, manageable pieces
Organizes the information into a structured format the AI can understand
Then AI assistant:
Creates connections between related pieces of information
Develops understanding of your specific business terminology
Learns your brand voice and communication style
Finally, AI assistant:
Understands customer question and extract the right information or keyword
Uses the processed information to create accurate responses
Maintains consistency with your brand voice
Provides relevant product recommendations and solutions
You can train your AI using various data sources:
FAQs and help articles
Product information (description, variants, price, etc.)
Other custom training responses
Customer service conversation history (coming soon)
Website content (coming soon)
To get the best results from your AI assistant:
Start with your most important information
Add FAQs and essential policies first
Include top product information
Add custom instructions if you want to provide specific guidance for AI
Keep information up to date
Regularly review and update data sources
Remove outdated information
Note: Your product information will be updated daily at 12:00 am PST.
Monitor and refine
Test and review AI responses regularly
Add new training data based on customer interactions
More best practices for AI traning data
Data sourcesChatty maintains strict data privacy and security standards:
All data is encrypted during processing
Customer information is handled according to privacy regulations
You maintain control over what data is used for training