Overview

Quickly answer customer questions with AI trained on your data sources

Who can use this feature?

• This feature is available for all users

Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.

What is AI assistant?

Al assistant helps you solve customers' questions faster based on your data.

This means:

• faster resolution times

• happier customers

• less strain on your support team

This empowers your customer support by maintaining your brand voice throughout all conversations 24/7 (even if you are a solo entrepreneur).

What AI assistant can do

What AI assistant can do

How to get your AI assistant ready?

1

Train AI assistant

Add more data sources to train your AI.

1. How to add data source

2. How to train AI effectively

2

Customize AI assistant

Customize your AI assistant with your image, brand voice and tone:

• Appearance: Bot name, avatar

• Welcome message

• Tone of voice, length of answer

• Custom instructions to guide AI

Customize AI assistant in Settings.

3

Activate AI assistant

Activate the AI assistant to automate customer support seamlessly. Click Turn on to activate AI assistant.

4

Other settings

• Transfer: Set up how you would like to respond to user who wants human help

5

Test & optimize

Test and optimize how your AI assistant responds to customer questions. How to test & optimize AI

When using AI assistant

• All conversations will be answered automatically by AI assistant. In conversation detail, you will see AI assistant as an assignee.

• During the conversation handled by AI assistant, you can always join in the conversation to chat by clicking Join conversation.

  
• In the conversation with customer, there are 2 buttons shown below AI answers to gather feedback or reach support team. (Set up these messages in Settings)

  • Yes, that's helpful: AI will mark the conversation as Resolved

  • No, I need more help: Conversation will be transferred to your team. More about handoff.

• Chat summary by AI: When the conversation is transferred to your team, AI will summarize the whole conversation. This helps you quickly get the context and deliver faster customer service without reading the entire chat history. AI will detect language, highlight main issues, and provide helpful suggestions for your response.

More AI settings in detail

Train AISettings