Assistant

Your assistant that helps by offering instant support to customers

Who can use this feature?

• This feature is available for all users

Welcome visitors

This flow helps greet users with personalized messages, making their visit feeel extra special.

Welcome messages will be shown to visitors of your website.

If you're using live chat, when users click welcome message, chatbox will be opened and store will send them welcome message as first message.

If you're not using live chat, when users click welcome message, chatbox will be opened.

1. Go to "Assistant" tab

2. Click Manage in "Welcome visitors"

   
3. Click turn on to activate the flow

   
4. Edit welcome message. This message will show first when users click to use live chat.

5. Show as teaser: This welcome message will be shown as a teaser (above the chatbox) 5 seconds after page view

   

   Display settings of teaser: - Audience: Whom to show teaser Visitors are who just visited your website Customers are those logged in your website - Devices: Which devices to show teaser - Display time

   

Subscribe newsletter

This flow helps capture your customer’s emails & increase conversion rate by hot deals, exclusive updates and rewards.

1. Go to "Assistant" tab

2. Click Manage in "Subscribe newsletter"

   

3. Click to turn on.

   
4. In general, select who will see this flow.

5. You can select discount for subscribers. Click Select a discount. Discounts of your store will be shown in the list. Click to select and Save.

   

   You can add image for your discount. In "Discount image", select Custom -> Click upload image

6. Invitation message: This will be shown as first message when user click "Chat now"

   

   Also shown as teaser: Invitation message will be shown as teaser (above chatbox)

7. Chat flow is content in the conversation with your customer.

   
8. Form field: Required information you get from customer before they claim discount. Email field is required, you can add name and phone number.

   
9. Disclaim consent is shown in the subscribe form. You can change content and the link of your privacy policy. In app, go to Settings -> Edit your disclaimer consent.

10. Edit success message. Customers will receive success message after they subscribed with their email.

    

11. Marketing double opt-in: By turning on this, customer will get a confirmation email to confirm their subscription before we get discount.

12. Click Save to save all your settings.

If you turn on both Welcome visitors and Subscribe newsletter assistants, messages will be shown like below images.

Suggested FAQs

This helps show common questions in chatzone and provide instant answer to customers.

This is how Suggested FAQs is shown in the chatbox

1. Go to "Assistant" tab

2. Click Manage in "Suggested FAQs"

   

3. Click to Turn on assistant

   

4. Your featured questions will be shown in chatzone. When user click questions, answers will be provided. Set up your featured questions.

AI sales assistant

This chat flow will be available soon.