Assistant
Your assistant that helps by offering instant support to customers
Last updated
Your assistant that helps by offering instant support to customers
Last updated
Who can use this feature?
This feature is available for all users
This flow helps greet users with personalized messages, making their visit feeel extra special.
Welcome messages will be shown to visitors of your website.
If you're using live chat, when users click welcome message, chatbox will be opened and store will send them welcome message as first message.
If you're not using live chat, when users click welcome message, chatbox will be opened.
Go to "Assistant" tab
Click Manage in "Welcome visitors"
Click turn on to activate the flow
Edit welcome message. This message will show first when users click to use live chat.
Show as teaser: This welcome message will be shown as a teaser (above the chatbox) 5 seconds after page view
Display settings of teaser: - Audience: Whom to show teaser Visitors are who just visited your website Customers are those logged in your website - Devices: Which devices to show teaser - Display time
This flow helps capture your customer’s emails & increase conversion rate by hot deals, exclusive updates and rewards.
Go to "Assistant" tab
Click Manage in "Subscribe newsletter"
Click to turn on.
In general, select who will see this flow.
You can select discount for subscribers. Click Select a discount. Discounts of your store will be shown in the list. Click to select and Save.
You can add image for your discount. In "Discount image", select Custom -> Click upload image
Invitation message: This will be shown as first message when user click "Chat now"
Also shown as teaser: Invitation message will be shown as teaser (above chatbox)
Chat flow is content in the conversation with your customer.
Form field: Required information you get from customer before they claim discount. Email field is required, you can add name and phone number.
Disclaim consent is shown in the subscribe form. You can change content and the link of your privacy policy. In app, go to Settings -> Edit your disclaimer consent.
Edit success message. Customers will receive success message after they subscribed with their email.
Marketing double opt-in: By turning on this, customer will get a confirmation email to confirm their subscription before we get discount.
Click Save to save all your settings.
If you turn on both Welcome visitors and Subscribe newsletter assistants, messages will be shown like below images.
This helps show common questions in chatzone and provide instant answer to customers.
Go to "Assistant" tab
Click Manage in "Suggested FAQs"
Click to Turn on assistant
Your featured questions will be shown in chatzone. When user click questions, answers will be provided. Set up your featured questions.
Beta version is launched.
Al assistant helps you solve customer's questions faster based on the info you provide. This means faster resolution times, happier customers, and less strain on your support team.
Go to "Assistant" tab
Click Manage in "Subscribe newsletter"
Turn on AI assistant
Set up welcome message. This message will be sent first to users when they join live chat
Data source is information about your store, products and services. We've trained our AI on your data source, so it can provide accurate and relevant answers to customers' questions.
FAQs: All questions and answers in your FAQs will go to data source
Internal knowledge base: You can add more knowledge about your store to train AI assistant. Click Add knowledge base -> Fill in your content
You can also select knowledge from our suggestions.
After adding knowledge, you can still edit or delete it from data source.
After building your data source, go to your store front to test with your AI assistant.
Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.
All conversations will be answered automatically by AI assistant. In conversation detail, you will see AI assistant as assignee.
During the conversation handled by AI assistant, you can always join in the conversation and chat with customer by click Join conversation.
In the conversation with customer, AI will ask "Was it able to resolve your question?" with 2 options:
Yes, that's helpful: AI will marked the conversation as Resolved
No, I need more help: Conversation will be assigned to an agent.
