Assistant

Your assistant that helps by offering instant support to customers

Who can use this feature?

Welcome visitors

This flow helps greet users with personalized messages, making their visit feeel extra special.

Welcome messages will be shown to visitors of your website.

If you're using live chat, when users click welcome message, chatbox will be opened and store will send them welcome message as first message.

If you're not using live chat, when users click welcome message, chatbox will be opened.

Go to "Assistant" tab
Click Manage in "Welcome visitors"
Click turn on to activate the flow
Edit Audience. Audience is who will see your welcome messages. Visitors: Those who visit your website Customers: Those who have made a purchase at your store and logged in
Edit your message. In "Content", click to edit your title and message.
Advanced settings:
- You can customize welcome message with background color, text color and font
- Select devices to show welcome messages
- Select time to show welcome messages. You can only select time to show welcome messages when you set up online hours.

This flow helps capture your customer’s emails & increase conversion rate by hot deals, exclusive updates and rewards.

Go to "Assistant" tab
Click Manage in "Subscribe newsletter"
Click to turn on.
In general, select who will see this flow.
You can select discount for subscribers. Click Select a discount. Discounts of your store will be shown in the list. Click to select and Save.
Set up teaser. In teaser, you can set up message to capture visitor's attention.
Chat flow is content in the conversation with your customer. It includes
Disclaim consent is shown in the subscribe form. You can change content and the link of your privacy policy. In app, go to Settings. Edit your disclaimer consent.
Edit success message. Customers will receive success message after they subscribed with their email.
Click Save to save all your settings.