Test
Where you can test your AI assitant and see how your AI responds to customer questions
Last updated
Where you can test your AI assitant and see how your AI responds to customer questions
Last updated
Who can use this feature?
This feature is available for all users
Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.
This allows you to simulate customer interactions before going live, ensuring your AI responds appropriately to customer inquiries.
This helps you verify the AI's knowledge and responses match your business needs.
If you don't enable AI, you can still test AI assistant with data source you added.
Go to AI & automation
In AI assistant, click Manage
Go to Test
In chatbox, ask and interact with AI assistant as a customer. You can use question examples to ask AI. (click Regenerate questions for more examples)
Tips for better testing:
Test one topic at a time
Ask the same question in different ways
Make sure responses aren't too long or too short
Check response and make improvement
What to check in AI response:
Is the information correct?
Is the tone friendly but professional?
Are product details accurate?
Are prices and availability correct?
