How Chatty trains AI

How Chatty processes your data to create an AI that truly represents your brand voice and knowledge

Understanding AI training

Before diving into the training process, it's helpful to understand what AI training means in Chatty:

• AI training is the process of teaching the AI assistant to understand your business context and respond appropriately to customer questions

• Data sources are the various types of information you provide that help train the AI

• Learning process is how the AI processes and learns from your data to generate relevant responses

How Chatty trains your AI

The AI training process happens in three main stages:

1. Data processing

When you add data sources to Chatty, the system:

1. Analyzes your data to identify key information

2. Breaks down complex information into smaller, manageable pieces

3. Organizes the information into a structured format the AI can understand

2. Context building

Then AI assistant:

1. Creates connections between related pieces of information

2. Develops understanding of your specific business terminology

3. Learns your brand voice and communication style

3. Response generation

Finally, AI assistant:

1. Understands customer question and extract the right information or keyword

2. Uses the processed information to create accurate responses

3. Maintains consistency with your brand voice

4. Provides relevant product recommendations and solutions

Data sources you can use

You can train your AI using various data sources:

• FAQs and help articles

• Product information (description, variants, price, etc.)

• Other custom training responses

• Customer service conversation history (coming soon)

• Website content (coming soon)

Data sources

Best practices for AI training

To get the best results from your AI assistant:

1. Start with your most important information

   • Add FAQs and essential policies first

   • Include top product information

   • Add custom instructions if you want to provide specific guidance for AI

Overview

1. Keep information up to date

• Regularly review and update data sources

• Remove outdated information

Note: Your product information will be updated daily at 12:00 am PST.

1. Monitor and refine

   • Test and review AI responses regularly

   • Add new training data based on customer interactions

More best practices for AI traning data

Data sources

Privacy and security

Chatty maintains strict data privacy and security standards:

• All data is encrypted during processing

• Customer information is handled according to privacy regulations

• You maintain control over what data is used for training

AI Compliance