AI assistant

Quickly answer customer questions with AI trained on your data sources

Who can use this feature?

• This feature is available for all users

Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.

What is AI assistant?

Al assistant helps you solve customer's questions faster based on the data you provide.

This means:

• faster resolution times

• happier customers

• less strain on your support team

This empower your customer support by maintaining your brand voice through all conversations 24/7 (even if you are solo-entrepreneur).

What AI assistant can do

Responds to customer questions instantly

• Responds to customer questions instantly

Suggest product

The AI helps customers find the right products by:

1. Understanding customer needs through conversation

2. Recommending relevant items

3. Providing product comparisons

4. Sharing product details and specifications

5. Offering alternatives when items are unavailable

Provide order support

Customers can get help with:

• Tracking orders

• Checking order status

• Understanding shipping times

• Finding order history

How to get your AI assistant ready?

1

Train AI assistant

Add more data sources to train your AI.

How to add data source

2

Set welcome message

Add your AI assistant's welcome message

3

Activate AI assistant

Activate the AI assistant to automate customer support seamlessly

4

Other settings

Set up welcome message, response action and transfer message (when users want human help)

• Welcome message: This is the first message sent by AI when user start a chat

• Reply button: These buttons are shown below AI answers to help gather feedback or reach to support team

  • Resolved: If user's question is solved

  • Transfer to agent: If user wants human help

• Handoff: Set up how you would like to respond to user who wants human help

When using AI assistant

• All conver sations will be answered automatically by AI assistant. In conversation detail, you will see AI assistant as assignee.

• During the conversation handled by AI assistant, you can always join in the conversation and chat with customer by click Join conversation.

  
• In the conversation with customer, there are 2 buttons shown below AI answers to gather feedback or reach support team. (set up these messages in Settings)

  • Yes, that's helpful: AI will marked the conversation as Resolved

  • No, I need more help: Conversation will be transfered to your team