AI assistant
Quickly answer customer questions with AI trained on your data sources
Last updated
Quickly answer customer questions with AI trained on your data sources
Last updated
Who can use this feature?
This feature is available for all users
Our AI assistant is still in beta version. If you have any concerns or feedbacks, please contact us to share and help us improve Chatty.
Al assistant helps you solve customer's questions faster based on the info you provide.
This means faster resolution times, happier customers, and less strain on your support team.
Set up welcome message, response action and transfer message (when users want human help)
Welcome message: This is the first message sent by AI when user start a chat
Reply button: These buttons are shown below AI answers to help gather feedback or reach to support team
Resolved: If user's question is solved
Transfer to agent: If user wants human help
Handoff: Set up how you would like to respond to user who wants human help
All conversations will be answered automatically by AI assistant. In conversation detail, you will see AI assistant as assignee.
During the conversation handled by AI assistant, you can always join in the conversation and chat with customer by click Join conversation.
In the conversation with customer, there are 2 buttons shown below AI answers to gather feedback or reach support team. (set up these messages in Settings)
Yes, that's helpful: AI will marked the conversation as Resolved
No, I need more help: Conversation will be transfered to your team
