AI skills

Train your AI with specialized skills to handle customer questions more effectively

Who can use this feature?

• This feature is available for all users

What are AI skills

AI skill is a set of specialized capabilities that help your AI assistant handle specific customer scenarios.

Think of skills as training modules that teach your AI how to respond to different types of customer questions, from product recommendations to support requests.

When you enable AI skills, AI assistant can:

• Recommend products based on customer preferences

• Provide accurate size guidance

• Handle common support scenarios automatically

• Transfer conversations to your team when needed

Shopping skills

These skills help your AI become an effective sales assistant:

• Smart recommendations

• Size guide

• Inventory status

• Follow-up questions

Learn more

Customer support skills

These skills help your AI handle common support scenarios automatically:

• When customers ask for human support

• When customers ask about after-sales issues

• When customers ask about order status

Learn more

Why use AI skills

Without AI skills, your AI might recommend irrelevant products or struggle with specific customer questions.

AI skills solve this by giving your AI focused training on your most important customer scenarios.

This helps you:

• Increase sales by showing customers the right products

• Reduce cart abandonment with confident sizing recommendations

• Save time by automating repetitive support questions

How to set up AI skills

Shopping skills

Smart recommendations

You can manage which products AI recommends as best sellers and new arrivals.

Chatty provides two pre-built collections that AI uses for recommendations:

1. Bestseller: Products AI suggests when customers ask, "What's popular?" or "What do others buy?"

2. New arrival: Products AI suggests when customers ask, "What's new?" or "Any new items?"

3. Sales promotion: Products AI suggests when customers ask about "discounts", "deals", or "what's on sale?"

4. Special occasions: Products AI suggests when customers ask about "gifts", "birthday presents", or mention special events

What is smart syncing (auto)?

By default, Chatty automatically does the following for Best sellers and New arrivals:

• Select top 20 products based on sales from the last 30 days

• Update the list daily

You can combine auto-selection with your manual choices by:

• Activate smart sync

• Add/remove manually products from the list

This means: Your recommendation will be updated daily with new products while remaining your manual choices. (maximum 20 products/collection)

How to set up smart recommendations:

1. Click Smart recommendations

2. Select a collection to manage

3. Set up product list and keywords (custom recommendations)

4. Click Add product to add products

5. Click Delete to remove products from the list

6. Click Save and activate the recommendation

Size guide

Size guide helps customers find the right fit and reduces returns.

1. Go to AI assistant

2. Click Configure agents in Agent instructions

3. Click Manage next to size guide

4. Add your size guide (JPG and PNG, max 5MB)

5. Select which product your size guide applies to

6. Add Instructions (if needed)

7. Turn on the toggle to use size guide

What is the instruction of AI in size guide for?

In the instruction field, tell your AI how to handle size questions. For example:

"If no size guide is found, it means you don't know the size guide information for this product. do not invent or assume any size guide details."

This instruction prevents your AI from generating incorrect sizing information.

Inventory status

This controls how your AI assistant answers customer questions about product availability and stock status.

By default, inventory status uses smart logic to handle common stock situations.

For stores with specific requirements, you can add custom instructions that override the default logic for these cases:

• In stock

• Out of stock

• Backorder/pre-order

Customer support skills

These skills are enabled by default to help AI handle common support scenarios:

• Transfer: when customers request human support

Transfer

• Refund-return: When customers ask about after-sales issues, AI will send a form and ask the customer to submit a request.

• Order tracking: When customers ask about order status, AI will check customer info and send tracking information right in chat.

What to do next

After setting up your AI skills:

1. Test your AI in the test zone to see how it handles different questions

2. Review unresolved questions to identify areas for improvement

3. Optimize your product collections based on customer questions

4. Update size guides when you add new products

5. Monitor transfer patterns to improve your support workflow