AI channels

Enable AI assistant to automatically respond to customers across your channels

Who can use this feature?

• This feature is available for users who have connected at least one supported channel

What are AI channels?

AI channels allow your AI assistant to automatically respond to customer messages across multiple communication platforms, including email, Facebook Messenger, Instagram, and WhatsApp (coming soon).

When enabled, AI provides instant responses to customer inquiries on these channels, helping you maintain consistent support coverage even when your team isn't available.

AI assistant can reply to customer questions from other channels, just as it does in your chatbox.

Why use AI channels?

AI channels help you:

• Provide 24/7 customer support across all communication platforms

• Reduce response time on social media and email

• Maintain consistent brand voice across all channels

• Capture more sales opportunities from social media interactions

• Free up your team to focus on complex customer needs

Set up AI channels

Before setting up AI channels, make sure you have:

1. Activated & trained AI assistant

2. Connected the channels where you want AI to respond

Enable AI auto-reply for channels

1

Go to AI assistant

2

Go to Settings → AI channels

3

Turn on AI auto-reply on your channels:

• Email: Toggle on to enable automatic email responses

• Messenger: Toggle on for Facebook Messenger auto-replies

• Instagram: Toggle on for Instagram direct message responses

4

Click Save to apply your settings

Notes

• Response delay: AI automatically responds after 5-25 seconds to allow time for human intervention

• Usage counting: AI responses on all channels count toward your plan's AI reply usage limit

• Product recommendations: Product suggestions will appear as links in social media channels instead of rich product cards

• Human handoff: You can join any conversation at any time to take over from AI