Customers
How to manage your customers who have conversations
Customer type
In your inbox, you can check each customer and their conversations in the left panel of inbox.

There're 3 types of customers in the list.
Guest (lead)
Who visits your website and haven't made an order yet
Customer icon + email
Customer
Who made an order on your store
Name in icon + customer name
Anonymous user
Who chats on your store by clicking "Chat with us as anonymous"
Anonymous icon + random name

Manage customers
Block customers
You can block a customer so that you do not get any messages from that customer.
In their conversation, in the right panel, click Block user and confirm.
Customers who get blocked won't be notified that they're block. They can still message you in the chatbox, but they cannot receive replies.


Delete customers
You can delete customers in Contacts, where you can manage customer information.
ContactsLast updated
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