Pricing

How much you need to pay to use Chatty and what you'll get

Pricing

• 50 AI conversations/month

• $0.4 per additional conversation

• 500 products for AI training

• 3 agents

• Auto-translate: 2 languages

• Multi-channel

• 12-month chat history

• Fully-customizable chatbox

• 300 AI conversations/month

• $0.4 per additional conversation

• 8,000 products for AI training

• 10 agents

• Auto-translate: 9 languages

• Multi-channel

• Unlimited chat history

• Fully-customizable chatbox

• Analytics

• 700 AI conversations/month

• $0.4 per additional conversation

• 20,000 products for AI training

• Unlimited agents

• Auto-translate: unlimited languages

• Multi-channel

• Unlimited chat history

• Fully-customizable chatbox

• Analytics

• Dedicated AI consultant

$16.99/month with annual bill

$58.99/month with annual bill

$169.99/month with annual bill

FREE
50 AI conversations (lifetime) No additional conversations 1 email channel FAQs page 100 products for AI training 90 days chat history

Compare plans

Features	Free	Basic ($19.99)	Pro ($68.99)	Plus ($199.99)
AI assistant
AI conversationss	50 (lifetime)	50/month	300/month	700/month
Additional conversations	✖️	$0.4/conversation	$0.4/conversation	$0.4/conversation
Products for AI training	100	500	8,000	20,000
Custom answers for AI training	100	1,000	Unlimited	Unlimited
URL & File for AI training	20	50	500	700
AI transfer	✅	✅	✅	✅
Instructions for AI	✅	✅	✅	✅
AI Shopping
Markets	❌	❌	✅	✅
Size guide	❌	❌	✅	✅
AI channels	❌	❌	✅	✅
Smart product recommendation	Limited	Limited	✅	✅
Proactive chat
Welcome visitors	✅	✅	✅	✅
Subsribe newsletter	✅	✅	✅	✅
Collection boost	❌	✅	✅	✅
Cart booster	❌	❌	✅	✅
Cart reminder	❌	❌	✅	✅
Live chat & Helpdesk
Live chat	✅	✅	✅	✅
Team member	1	3	10	Unlimited
Notifications	✅	✅	✅	✅
View customer details	✅	✅	✅	✅
View shopping carts	✖️	✅	✅	✅
View history browsing	✅	✅	✅	✅
Auto chat assignment	✅	✅	✅	✅
Auto chat resolution	✅	✅	✅	✅
Chat history	90 days	12 months	Unlimited	Unlimited
Insert file & image	✅	✅	✅	✅
Insert Shopify data (Product, Discount)	✅	✅	✅	✅
Insert FAQs	✅	✅	✅	✅
Quick replies	✅	✅	✅	✅
CSAT survey	❌	❌	✅	✅
Channels
Email	1 email	Unlimited	Unlimited	Unlimited
Messenger and Instagram	✅	✅	✅	✅
Whatsapp	✅	✅	✅	✅
FAQs
Unlimited FAQs	✅	✅	✅	✅
Import, Export FAQs	✅	✅	✅	✅
FAQs page customization	Default	Fully-customizable	Fully-customizable	Fully-customizable
FAQs block	✅	✅	✅	✅
Auto translate FAQs	✖️	2 languages	9 languages	Unlimited languages
Integration
Shopify flow	✅	✅	✅	✅
Klaviyo	✅	✅	✅	✅
Loyalty program & Rewards	✅	✅	✅	✅
Contact form	✅	✅	✅	✅
Website embed	✅	✅	✅	✅
Preferences
Chatbox customization	Default preset	Fully-customizable	Fully-customizable	Fully-customizable
Chatbox logo	✖️	✅	✅	✅
Others
Analytics	Limited	Limited	✅	✅
24/7 support	✅	✅	✅	✅
Dedicated consultant	✖️	✖️	✖️	✅

Promotion deal

Download app and claim your own deal in the app.

FAQs

Is there still a free plan available?

Yes, our free plan will continue to be available with its current features.

How much do the paid plans cost?

We have Basic monthly plan at $19.99; Pro at $68.99; Plus at $199. See plan comparisons for more details.

What additional features do the paid plans offer?

We have some new features help you better support customers:

• Team management

• Auto translate feature

Will there be a trial period for the paid features?

We offer a 7-day free trial for any paid plan. You can cancel anytime during the trial period.

Will I lose access to the features I'm currently using for free? If no, what are free features?

These following features will be limited in Chatty free version:

• Customize chatbox

• Auto translation

• Chat history: 90 days

• No follow-up email

• Chat avatar customization

Are there any discounts for long-term subscriptions?

Yes. To celebrate our launch, we're offering Early bird deal: 50% off for the first 3 months

How to apply a discount code?

Go to Subscription → In Discount code, insert your code and click Apply.

What happens to my existing data and settings if I don't upgrade?

Your settings and data will be safe.

Will my chat history be affected if I don't upgrade?

Your chat history will be removed if it more than 90 days.

Can I have a refund?

Yes, you can. We offer a 30-day Money Back Guarantee (30 days from the start of your free trial), which applies for the following circumstances:

• You do not wish to continue the subscription after the first month

• You cancel the paid plan before the first circle ends

• You forget cancel trial period or have accidentally choose the paid plan without using it in the first month

What happens if I exceed the monthly AI conversation limit?

• Free plan users: AI assistant will be deactivated. You can still handle conversations manually in Inbox.

• Paid plan users: Additional AI conversations will be automatically charged according to your plan’s overage rates.

What happens if my store exceeds the product limit?

If your store exceeds the product limit for your plan, only the most recently added products will be used by the AI assistant.

You can upgrade to a higher plan with an increased product limit.