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description: How Chatty uses essential cookies to enhance your live chat experience
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# Cookie policy

### Our use of cookies

At Chatty, we use essential cookies to provide you with the best possible live chat experience. We believe in transparency, so we want to explain how and why we use these cookies.

### What are our cookies?

We use a single cookie called `avada-chatty/session`. This cookie is essential for the proper functioning of our live chat service.

### What do our cookies do?

1. **Functionality**: Our cookie maintains access to past conversations across different pages of your store. Without it, your customer would start a new chat session every time they switch pages.
2. **User Experience**: The cookie ensures that trigger messages don't fire multiple times and that the chatbox works consistently between pages.
3. **Duration**: We save this cookie for 30 days. It's automatically renewed each time customer send a new message.
4. **User Preferences**: The cookie remembers your chat history, allowing for seamless communication even when you navigate your store.

### What do we collect through cookies?

To provide you with a seamless and personalized chat experience, our cookie collects and stores certain types of information:

1. **User preference:** Our persistent cookies store your preferences to enhance your experience. This may include: language preferences, theme settings, other customization choices you make within the Chatty interface.
2. **Session information:** Our session cookies store information related to your current chat session, including: Dialogue history, user inputs Current conversation context
3. **User behavior:** This may include the paths that the user takes, interactions with specific features on your store and in Chatty chatbox: add products to cart, update cart, initiate checkout, view FAQs, track orders, etc.&#x20;

### Do you need to ask for user consent?

Our cookie is considered essential for the functioning of the Chatty service. Under many privacy regulations, including GDPR, essential cookies are exempt from requiring explicit user consent.

However, we recommend informing your customers about the use of this cookie in your privacy policy for full transparency.

### Our Commitment

We're committed to using cookies responsibly. We only collect the data necessary to provide you with a smooth, efficient live chat experience. Your privacy and data security are our top priorities.

For any questions about our cookie policy, please contact our support team.
